Electrical Field Service Engineer

StarCharge Oceania; Sydney; On-site; AUD 65,000 - 95,000; Full time

Job summary

StarCharge Oceania is seeking an on-site EV charger technician in Sydney to promptly respond to service calls, perform installations, and conduct inspections with a focus on minimizing downtime.

You will test chargers, perform preventive maintenance, diagnose faults, and coordinate with partners and HQ to ensure timely resolutions. Strong organization, communication, and teamwork are essential.

Qualifications

• Strong organizational and coordination abilities are required.
• Clear communication and problem-solving capabilities are essential.
• Ability to work independently and as part of a team.

Responsibilities

• Respond promptly to customer service calls to troubleshoot technical issues and perform on-site inspections and emergency repairs to minimize downtime.
• Conduct testing of EV chargers during and after installation, ensuring proper commissioning procedures are followed.
• Perform scheduled preventive maintenance and proactively identify and report technical abnormalities.
• Effectively communicate with HQ colleagues to ensure timely root cause identification and resolution of technical issues.
• Diagnose and resolve equipment and system faults effectively.
• Manage service partners, including onboarding and refresher training, case assignments, and periodic performance evaluations based on service KPIs.
• Maintain accurate and detailed documentation of service activities to ensure full traceability.
• Manage spare parts inventory to ensure sufficient stock levels for smooth operations.
• Maintain daily communication with customers to provide updates, ensure issue resolution, and follow up appropriately.

Skills

Organizational skills

Coordination skills

Communication skills

Problem-solving

Teamwork

Electrical systems knowledge

Job description

• Respond promptly to customer service calls to troubleshoot technical issues and perform on-site inspections and emergency repairs to minimize downtime.
• Conduct testing of various types of EV charger during and after installation, ensuring proper commissioning procedures are followed.
• Perform scheduled preventive maintenance and proactively identify and report technical abnormalities.
• Effectively communicate with HQ colleagues to ensure timely root cause identification and resolution of technical issues.
• Diagnose and resolve equipment and system faults effectively.
• Manage service partners, including onboarding and refresher training, case assignments, and periodic performance evaluations based on service KPIs.
• Maintain accurate and detailed documentation of service activities to ensure full traceability.
• Manage spare parts inventory to ensure sufficient stock levels for smooth operations.
• Maintain daily communication with customers to provide updates, ensure issue resolution, and follow up appropriately.

Requirements

• - At least 2-3 years of experience in related field
• - Strong organizational and coordination skills
• - Good communication and problem-solving skills
• - Ability to work in a fast-paced environment
• - Good understanding of electrical systems and circuitry
• - Experience with EV charging systems or similar technology will be advantageous
• - Ability to work independently and as part of a team