Service Engineer (contract)

Microsoft; Redmond; Remote; AUD 103,000 - 117,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Remote work

Job summary

Microsoft Corporation is seeking a Service Engineer (Contract) to remotely coordinate Office release management. You will craft accurate release notes, align with engineering and business stakeholders, and support Patch Tuesday activities.

The role emphasizes strong technical writing and collaboration across Mac and iOS release cycles. The position is an 8-month contract with a 40-hour weekly schedule, fully remote, through Allegis Global Solutions.

Qualifications

• 5–7 years in release management or related software engineering field.
• 5+ years hands-on release management experience.
• Proven cross-functional communication in a technical environment.
• Strong technical writing for release notes and docs.
• Experience with Office release management is preferred.

Responsibilities

• Create and maintain release notes for external Office releases.
• Coordinate pre-Patch Tuesday tasks and release processes.
• Oversee Mac and iOS Office release activities.
• Document requirements, specifications, and test plans.
• Develop software solutions and perform unit testing.
• Prepare migration packages for testing and deployment.
• Provide QA oversight across the SDLC and post-implementation validation.

Skills

Release management

Technical writing

Team communication

Office release management

Remote collaboration

Testing & QA

Software understanding

Education

Bachelor's degree in CS/Engineering

Tools

Office release tooling

Job description

Service Engineer (Contract)

Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.

Summary

This is a fully remote Release Management role. You'll be responsible for coordinating software releases, managing release notes and communications, supporting Patch Tuesday activities, and helping manage Mac and iOS Office release cycles. The team is looking for someone with 5+ years of release management experience, strong technical writing skills, and the ability to work across engineering and business stakeholders. This is a great opportunity to gain deeper exposure to release systems and Office ecosystem.

Job Responsibilities

• Manage and maintain release notes for external Office releases with accuracy and attention to detail
• Execute the pre-Patch Tuesday task list in a timely and thorough manner
• Oversee and coordinate Mac and iOS Office release processes
• Fine-tune and improve a variety of sophisticated software implementation projects
• Gather and analyze system requirements, document specifications, and develop software solutions to meet client needs
• Analyze and review enhancement requests and specifications
• Implement system software and customize to client requirements
• Prepare detailed software specifications and test plans
• Code new programs to client specifications and create test data for testing
• Modify existing programs to new standards and conduct unit testing of developed programs
• Create migration packages for system testing, user testing, and implementation
• Provide quality assurance reviews throughout the software development lifecycle
• Perform post-implementation validation of software and resolve any bugs found during testing

Requirements

• 5–7 years of relevant experience in release management or a related software engineering discipline
• 5+ years of hands‑on release management experience
• 5+ years of demonstrated team communication in a technical environment
• 5+ years of technical writing experience, including release notes or software documentation
• Prior experience with Office release management strongly preferred
• Bachelor's degree in computer science, computer engineering, or a related technical field required
• Release management expertise, including planning, coordination, and execution of software releases
• Strong team communication skills with the ability to collaborate effectively in a remote environment
• Technical writing proficiency for creating clear and accurate release notes and documentation
• Solid foundation in computer science, including data structures, algorithms, and software design
• Large systems software design and development experience
• In‑depth troubleshooting and unit testing capabilities with both new and legacy production systems
• Programming experience with strong problem diagnosis and resolution skills
• Familiarity with Office release processes, including Mac and iOS platforms, preferred

Additional Details

• Location: Remote
• Duration: 8 months
• Pay Range*: $52.50 - $59.50 per hour
• Weekly Schedule: 40 hours
• Job Status: Non-Exempt

Benefit plans are available to eligible employees, with employee contributions and plan costs varying based on the coverage options selected.

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long‑term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave)

AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you require a reasonable accommodation related to the application or interview process due to a disability, please email [e-mail]. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I‑9 and provide acceptable documentation as required by law.

Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

• We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.