Service Engineer

Heat and Control Inc.; Brisbane; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free on-site parking

Smoke-free work environment

Upskilling and training opportunities

Descripción de la vacante

Heat and Control is seeking a Servicem Engineer to join our Queensland team in Mount Gravatt. You will service, install, and maintain packaging and food processing equipment across Brisbane metro and beyond, with some interstate travel.

A trade qualification and strong problem-solving skills are essential. You will work with a small team, coordinating with engineering and other departments, to deliver high-quality service while meeting deadlines.

Formación

• 5+ years post-trade experience in field service or maintenance roles.
• Experience reading mechanical drawings and pneumatic diagrams is required or advantageous.
• Proficient in MS Word and Excel; able to train customers and document service work.

Responsabilidades

• Install, commission, and maintain packaging and food processing equipment.
• Diagnose and repair automated machinery and control systems.
• Provide on-site customer training and support; communicate status to stakeholders.
• Prepare installation and service reports; ensure on-time project handovers.

Conocimientos

Electrical troubleshooting

Customer service

Time management

Problem solving

Driver license

Forklift license

Educación

Trade qualification as Fitter Turner or Machinist

Herramientas

AutoCAD

Descripción del empleo

Heat and Control is a well-established, industry-leading company with facilities worldwide.

Our name is synonymous with innovation, quality, and service throughout the world. This includes design, engineering, and manufacturing of machinery for processing, conveying, packaging and inspection in the food industry.

About the Role

As Service Engineer you will report to the Service Team Leader. Working as part of a high performing team, you will be responsible for the servicing of a wide range of packaging, inspection and food processing equipment. Our QLD office is based in Mount Gravatt and there is a requirement to complete site work, most sites are in the Brisbane metro area with some intra & interstate travel. We have a team of 4 service technicians in Brisbane with additional technicians in VIC and QLD.

Key responsibilities include:

• Installation, commissioning, and maintenance of wide range of packaging and food processing equipment.
• Diagnosing and repairing automated packaging, inspection and food processing equipment.
• Maintaining constant communication and updates on job statuses with various stakeholders.
• Compiling installation and service reports.
• Identifying faults or improvement ideas and discuss with engineering to provide high quality solutions for our customers.
• Maintaining strict deadlines for project installations and handovers.
• Providing customer training and support.

About you

To succeed in this role, you are a proactive, reliable, and resilient service professional who has a passion for finding solutions. This role needs to coordinate with internal teams to efficiently deliver service solutions (installation, commissioning, and maintenance) of our leading solutions. Other essential requirements are:

• Trade qualified Fitter Turner or Machinist, ideally with at least 5 years post trade experience.
• Restricted Electrical License/electrical circuit troubleshooting experience will be ideal, but not essential as training will be provided.
• At least 5 years field support experience (preferably with food processing equipment).
• Ability to read and interpret mechanical engineering drawings (AutoCAD experience advantageous).
• Ability to read and interpret pneumatic drawings.
• IT skills and proficient use of MS Word and Excel.
• Ability to interface with HMI/Software on various OEM equipment.
• Excellent and professional customer service skills.
• Detail orientated and skilled in precision adjustments within tight tolerances, ensuring accuracy through validation and quality control.
• Strong problem-solving and analytical skills, with a willing mind to learn new technologies and develop new skills.
• Strong organisational and time management skills.
• A valid Australian Driver and Forklift license.

This is an exciting opportunity for a results driven service technician to forge a long-term career with a leading OEM. We value our employees and look to upskill and provide ongoing training for our team members.

Heat and Control is an equal opportunity employer who provides a smoke free work environment, free on-site parking with excellent working conditions.

Please apply online including a cover letter addressed to: