Service Desk Engineer

Bamits Pty Ltd; Moe; On-site; AUD 65,000 - 75,000; Full time

Job summary

BAMITS is a rapidly growing MSP delivering comprehensive IT solutions to businesses of all sizes. We are seeking an IT Support professional to provide remote, onsite and phone support across Australia, delivering excellent customer service and swift problem resolution.

Ideal candidates will have strong communication, solid technical troubleshooting skills and a collaborative mindset, eager to grow with a regional MSP that values flexibility and teamwork.

Qualifications

• Excellent communication and interpersonal skills; able to engage in a friendly, cooperative manner
• Excellent time management and problem-solving skills with advanced technical support troubleshooting abilities
• Demonstrated ability to learn new skills rapidly and apply problem-solving skills
• Demonstrated ability to operate within a team environment
• Demonstrated focus on providing high levels of customer service

Responsibilities

• Provide remote, onsite and phone support for clients across Australia
• Deliver high-quality technical support and issue resolution for end-user requests
• Troubleshoot and assist with Windows operating systems and related Microsoft applications
• Collaborate with teammates to maintain service levels and knowledge sharing

Skills

Communication

Time management

Problem solving

Teamwork

Customer service

Education

Industry certifications (Microsoft/VMware/Citrix/Cisco)

TAFE ICT certifications

Tools

VMware

HyperV

Citrix

Fortigate

Cisco Meraki

Job description

BAMITS is a rapidly growing Managed Service Provider (MSP) company that offers comprehensive IT solutions to businesses of all sizes. With a customer-centric approach and a focus on delivering top-notch technology services, we pride ourselves on being at the forefront of innovation.

BAMITS was established in Gippsland in regional Victoria in 2013, and has since expanded to provide services across the nation and even internationally via our offices in Victoria and Queensland.

BAMITS aims to be the employer of choice for highly skilled IT professionals who wish to enjoy benefits such as a regional lifestyle and still engage with enterprise level technologies.

Steady growth within our business requires BAMITS to employ anew team member to fulfil demand.

At BAMITS, we have identified five major reasons why our people want to work for us:

They get a highly flexible work environment

They’re part of a business culture marked by positive customer relationships, growth, success, opportunities and teamwork

They get rewarded for their efforts

They form an integral part of the team

There are opportunities to grow their careers and to expand their skills, knowledge and experience

About the business

BAMITS is a rapidly growing Managed Service Provider (MSP) company that offers comprehensive IT solutions to businesses of all sizes. With a customer-centric approach and a focus on delivering top-notch technology services, we pride ourselves on being at the forefront of innovation.

BAMITS was established in Gippsland in regional Victoria in 2013, and has since expanded to provide services across the nation and even internationally via our offices in Victoria and Queensland.

BAMITS aims to be the employer of choice for highly skilled IT professionals who wish to enjoy benefits such as a regional lifestyle and still engage with enterprise level technologies.

Steady growth within our business requires BAMITS to employ anew team member to fulfil demand.

At BAMITS, we have identified five major reasons why our people want to work for us:

• They get a highly flexible work environment

• They’re part of a business culture marked by positive customer relationships, growth, success, opportunities and teamwork

• They get rewarded for their efforts

• They form an integral part of the team

• There are opportunities to grow their careers and to expand their skills, knowledge and experience

About the role

We are looking for someone with a genuine desire to work in this industry and advance their skillset, with a solid foundation providing excellent customer service. Somebody who plans to stay around for the foreseeable future.

The key responsibilities of this role will be to provide remote, onsite and phonesupport for our clients throughout Australia.

To be successful in this role you will have:

• Excellent communication and interpersonal skills with an ability to engage in a friendly, cooperative and constructive manner

• Excellent time management and problem-solving skills with advanced technical support troubleshooting abilities

• A demonstrated ability to learn new skills rapidly and apply problem-solving skills

• A demonstrated ability to operate within a team environment

• A demonstrated focus on providing high levels of customer service

Desirable Technical Skills:

• Provide technical support including identification, diagnosis and resolution for end user-related requests.

• Demonstrated of practical experience supporting Microsoft platforms and applications in commercial environments (i.e. Windows 11, Microsoft Office 2016/2019, Office 365, Active Directory)

• Experience supporting, or knowledge of server operating systems such as Windows Server 2012, 2016, 2019, 2025.

• Experience troubleshooting & repairing server/network hardware from vendors such as Dell, HP etc.

• Experience working within a virtual environment (VMWare, HyperV)

• Experience working with Citrix-based platforms and environments

• Advanced knowledge of Microsoft Office

• Exposure to Cloud based products such as Office 365, Entra ID, Intune, AWS

• Advanced knowledge of networking and associated technologies such as Fortigate and Cisco Meraki firewalls, routers, NAT rules, and VLANs.

• Working knowledge ofbackup software such as Veeam, Azure Backups, Shadow Protect and Datto

• Working knowledge scripting languages such as Powershell and Vbscript

Desirable Education:

• Industry certifications from major vendor such as Microsoft, VMWare, Citrix, and Cisco

• TAFE Information and Communications Technology certifications

If you have any questions about this role, please contact Aydan Connolly via emailat **************@bamits.com.au

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