Service Desk Coordinator — Frontline Office & IT Support

RGIT Australia; Northern Beaches Council; On-site; AUD 55,000 - 65,000; Full time

Job summary

Lyra Technology Group’s All IT Services in Brookvale, Sydney, is seeking a Service Desk Coordinator to join the team. You’ll be the first point of contact for clients, visitors and suppliers, while coordinating day-to-day office operations and supporting the service delivery team.

No IT experience is required, we are looking for someone with care, initiative, attention to detail and a genuine desire to look after people.

Qualifications

• No IT experience required; candidates with care and initiative are invited.
• Strong organisational skills and attention to detail.
• Excellent, warm communication style.
• Able to manage multiple priorities in a busy environment.
• Experience in administration or reception is advantageous.

Responsibilities

• Be the welcoming first point of contact for clients, visitors and suppliers.
• Answer calls, manage enquiries and ensure messages are actioned promptly.
• Coordinate and dispatch engineers for jobs.
• Keep the office, reception and meeting rooms organised and client-ready.
• Manage office supplies, IT stock, deliveries and couriers.
• Support new starter onboarding and office administration.
• Raise purchase orders, process invoices and track expenses.
• Support leadership with meetings, diaries, travel and ad hoc administration.
• Coordinate team events, celebrations and client WOW moments.

Skills

Organization

Communication

Customer focus

Proactivity

Calm under pressure

Administration

Attention to detail

Experience in administration

Job description

Lyra Technology Group’s All IT Services in Brookvale, Sydney, is seeking a Service Desk Coordinator to join the team. You’ll be the first point of contact for clients, visitors and suppliers, while coordinating day-to-day office operations and supporting the service delivery team.

No IT experience is required, we are looking for someone with care, initiative, attention to detail and a genuine desire to look after people.