Service Desk Support Coordinator - Systems

Interactive; St Leonards; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff benefits

Partner discounts

Job summary

Interactive is an Australian end-to-end award-winning IT services provider seeking a customer service expert to join our Service Desk for level 1 support on a 24x7 onsite roster at our St Leonards office.

You will be the first contact for customers, translate challenges into solutions, and coordinate all parties to resolve issues while maintaining high customer satisfaction and detailed documentation for stakeholders.

Qualifications

• Customer service experience and IT interest.
• Detail-oriented with a proactive attitude.
• Available for day and night shifts on a 24x7 rotating roster onsite at our St Leonards office.

Responsibilities

• Be the first point of contact for our customers and wow them with exceptional service.
• Capture essential information and ensure cases are escalated to the relevant person.
• Ensure a high level of quality and customer satisfaction.
• Provide timely reporting, feedback and documentation to internal stakeholders.

Skills

Customer service

Attention to detail

Positive attitude

IT passion

Job description

We're looking for someone who puts customers at the heart of everything they do and is driven to provide an exceptional experience every time.

• Career development and learning opportunities.
• Friendly and supportive environment.
• Sydney, St Leonards location (onsite).

Interactive is an Australian end-to-end award-winning IT services provider. We're a trusted technology partner, that include some of Australia's biggest and most well-known brands, and we deliver an integrated suite of managed and professional services.

About The Role

We are seeking a customer service expert to join our Service Desk team providing level 1 support. Ideally someone who has a passion for IT and is customer focused. You'll love translating challenges into solutions and ensure that customer issues are managed through to resolution by coordinating all parties involved.

Some Of The Key Things You’ll Do

• Be the first point of contact for our customers and wow them with exceptional service.
• Capture essential information and ensure cases are escalated to the relevant person.
• Ensure a high level of quality and customer satisfaction.
• Provide timely reporting, feedback and documentation to internal stakeholders.

What We’re Looking For

• A positive and proactive attitude.
• Great customer service and attention to detail.
• Passion for the IT Industry.
• Available for day and night shifts on a 24x7 rotating roster onsite at our St Leonards office.

Why choose us?

• Collaborative team that values expertise and knowledge‑sharing.
• Strong learning culture with personalised development plans.
• Commitment to sustainability and community investment.
• Access to a wide range of staff benefits and partner discounts.