Service Desk Coordinator: Client & Team Support

Lyra Technology Group; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Onsite parking

Job summary

Lyra Technology Group, via its operating company All IT Services, is seeking a Service Desk Coordinator in Brookvale, Sydney. You will be the friendly first point of contact for clients, visitors and suppliers, while coordinating day-to-day office operations and supporting the service delivery team.

No IT experience is required; the role focuses on care, initiative and people-first service. You will manage calls, dispatch engineers, onboard new starters and keep the office client-ready.

Qualifications

• High attention to detail with strong organisational skills.
• Excellent communication and customer service mindset.
• Proactive, reliable and able to take ownership.
• Ability to juggle competing priorities in a busy environment.

Responsibilities

• Be the welcoming first point of contact for clients, visitors and suppliers.
• Answer calls, manage enquiries and ensure messages are actioned promptly.
• Coordinate and dispatch engineers for jobs.
• Keep the office, reception and meeting rooms organised and client-ready.
• Manage office supplies, IT stock, deliveries and couriers.
• Support new starter onboarding and office administration.
• Raise purchase orders, process invoices and track expenses.
• Support leadership with meetings, diaries, travel and ad hoc administration.
• Coordinate team events, celebrations and client WOW moments.

Skills

Organisation

Communication

Customer service

Proactivity

Prioritisation

Calm under pressure

Administrative skills

Reception experience

Job description

Lyra Technology Group, via its operating company All IT Services, is seeking a Service Desk Coordinator in Brookvale, Sydney. You will be the friendly first point of contact for clients, visitors and suppliers, while coordinating day-to-day office operations and supporting the service delivery team.

No IT experience is required; the role focuses on care, initiative and people-first service. You will manage calls, dispatch engineers, onboard new starters and keep the office client-ready.