Service Desk & Office Operations Coordinator

Lyra Technology Group; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Onsite parking

Job summary

Lyra Technology Group, Brookvale-based, is seeking a Service Desk Coordinator to be the first point of contact for clients and suppliers and to support day-to-day office operations for the All IT Services team. You will coordinate calls, dispatch engineers, manage stock, and assist with onboarding and administration.

No IT experience is required; the ideal candidate shows care, initiative, attention to detail and a genuine passion for helping people, thriving in a busy, people-focused

Qualifications

• No IT experience is required.
• Care, initiative and attention to detail are essential.
• Genuine desire to look after people.

Responsibilities

• Be the welcoming first point of contact for clients, visitors and suppliers.
• Answer calls, manage enquiries and ensure messages are actioned promptly.
• Coordinate and dispatch engineers for jobs.
• Keep the office, reception and meeting rooms organised and client-ready.
• Manage office supplies, IT stock, deliveries and couriers.
• Support new starter onboarding and office administration.
• Raise purchase orders, process invoices and track expenses.
• Support leadership with meetings, diaries, travel and ad hoc administration.
• Coordinate team events, celebrations and client WOW moments.

Skills

Highly organised

Strong communication

Customer focus

Proactive

Prioritisation

Calm under pressure

Administrative skills

Reception experience (advantageous)

Job description

Lyra Technology Group, Brookvale-based, is seeking a Service Desk Coordinator to be the first point of contact for clients and suppliers and to support day-to-day office operations for the All IT Services team. You will coordinate calls, dispatch engineers, manage stock, and assist with onboarding and administration.

No IT experience is required; the ideal candidate shows care, initiative, attention to detail and a genuine passion for helping people, thriving in a busy, people-focused