Endpoint Services Administrator

Leidos; Wollongong City Council; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Extra leave days

Discount offers

Family-friendly workplace

Job summary

A leading technology solutions firm is seeking an Endpoint Services Administrator in Wollongong City Council. The role involves providing advanced IT support, troubleshooting hardware and software incidents, and ensuring operational efficiency across multiple sites. Ideal candidates will demonstrate strong problem-solving capabilities and communication skills in high-compliance environments. The company values diversity and encourages applications from all backgrounds, ensuring a fair recruitment process.

Qualifications

• Demonstrated IT experience with a strong track record in providing advanced technical support.
• Proven ability to troubleshoot hardware, software, and application-related problems.
• Experience monitoring IT infrastructure and applications.

Responsibilities

• Accept and resolve tickets from the Level 1 Service Desk.
• Troubleshoot and resolve application and hardware incidents.
• Support hardware platforms across multiple sites.

Skills

Problem-solving abilities

Strong communication skills

Technical support experience

Adaptable and quick learner

Job description

Endpoint Services Administrator

Life Days are the Leidos way of recognizing that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full‑timers), you can accrue up to 12 days of leave per year.

Leidos Life Hub provides access to discount offers or cashback rewards with over 400 Australian and International retailers.

We’re a ‘Family Friendly’ certified workplace – we understand the diverse roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers.

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role And Responsibilities

Leidos Australia is seeking a skilled Endpoint Services Administrator to join our ATO GEO SPACES program, delivering advanced national security technology solutions in a secure, high‑compliance environment. This role operates across some of the most complex, multi‑vendor IT environments, working alongside a supportive and collaborative team.

The ideal candidate will demonstrate exceptional problem‑solving abilities, strong communication skills, and a commitment to continuous learning, helping to optimise system performance and ensure reliable IT operations.

• Accept and resolve tickets from the Level 1 Service Desk as well as monitor and support hardware platforms deployed across multiple sites.
• Troubleshoot and resolve application incidents
• Troubleshoot and resolve hardware (desktop, server, & datacentre) incidents

What You’ll Bring To Make An Impact

• Demonstrated IT experience, with a strong track record in providing advanced technical support and resolving complex technical issues.
• Proven ability to troubleshoot hardware, software, and application‑related problems across diverse IT environments.
• Experience monitoring IT infrastructure and applications to ensure smooth, uninterrupted operations.
• Adaptable and quick to learn, able to respond effectively to new requirements, technologies, and problem sets.
• Flexible to work within a 7:00am – 7:00pm roster, supporting end‑users and collaborating with technical teams to deliver high‑quality IT services.
• Willingness to travel within Australia to provide field support as required.

Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application. We’re most interested in your strengths, what you want to learn and how far you want to go.

Due to the nature of the role, you must be an Australian Citizen who holds an active TSPV security clearance; accompanied by the ability to be successful for a DISA/OSA.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process – 2 interviews, background checks & DISA/OSA.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [e-mail] if you’d like to discuss any additional support during your application or throughout the recruitment process.

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.