Service Desk Analyst - IT & AV Support

Court Services Victoria; Melbourne; On-site; AUD 79,122 - 96,073; Full time

Job summary

A governmental body providing judicial services in Melbourne is seeking a Service Desk Analyst to provide IT support. The role includes managing helpdesk requests, supporting audio-visual systems, and training users. Ideal candidates should have experience with MS Office, video conferencing systems, and a customer service focus. This is a fixed-term position until May 2026 offering competitive compensation.

Qualifications

• Proven experience in supporting various software products including MS Office applications.
• Demonstrated knowledge and experience with video conferencing operation.
• Experience in a similar IT environment is desirable.

Responsibilities

• Provide frontline IT Helpdesk support, including logging and updating requests.
• Deliver daily technical support for AV and digital hearing systems.
• Assist remote VCAT staff and coordinate shared IT resources.

Skills

MS Office Suite Support

Video Conferencing Operation

Customer Service Focus

Technical Support for AV Systems

Education

Relevant IT Qualifications

ITIL Foundation

Job description

A governmental body providing judicial services in Melbourne is seeking a Service Desk Analyst to provide IT support. The role includes managing helpdesk requests, supporting audio-visual systems, and training users. Ideal candidates should have experience with MS Office, video conferencing systems, and a customer service focus. This is a fixed-term position until May 2026 offering competitive compensation.