Service Desk Analyst - Flexible Path to IT Expertise

AustralianSuper Pty Ltd; Melbourne; Vor Ort; AUD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Flexible work approach

Career development culture

Diversity & inclusion

Zusammenfassung

AustralianSuper in Melbourne is seeking a Service Desk Analyst to join the team on a permanent, full-time basis. You will be the first point of contact for colleagues, providing high-quality IT support in a modern technology environment and helping teams work efficiently.

You will handle incidents, service requests, and basic IT troubleshooting, recording interactions accurately, and communicating progress clearly.

Qualifikationen

• Experience in a Service Desk, IT Support or customer-facing role.
• Knowledge of ITIL processes: Incident, Service Request, Problem and Change.
• Strong technical foundation in Windows/M365 and common IT services.
• Ability to explain IT concepts clearly to non-technical users.

Aufgaben

• Provide first-level contact for users via phone, email, or portal.
• Log, classify, and track incidents and service requests through to resolution.
• Communicate status and progress to customers and stakeholders.
• Escalate to specialist teams or vendors when needed.
• Maintain accurate records in the service desk system and knowledgebase.

Kenntnisse

IT support

Customer service

ITIL

Troubleshooting

Communication

Ausbildung

Tools

Windows

Microsoft 365 / Office 365

Active Directory

Azure AD

Microsoft Exchange

Teams/SharePoint

IP Telephony

Networking basics

Mobile Device Management

Jobbeschreibung

AustralianSuper in Melbourne is seeking a Service Desk Analyst to join the team on a permanent, full-time basis. You will be the first point of contact for colleagues, providing high-quality IT support in a modern technology environment and helping teams work efficiently.

You will handle incidents, service requests, and basic IT troubleshooting, recording interactions accurately, and communicating progress clearly.