IT Service Desk Specialist — Flexible, High-Impact Support

xAmplify; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working arrangements

Wellbeing support

Career pathways and certifications

Learning opportunities

National collaboration

Job summary

xAmplify in Melbourne is seeking talented IT Service Desk Support Specialists to join our growing managed services team. You will deliver frontline L1/L2 support, troubleshoot hardware, software, and network issues, and ensure a high-quality user experience.

This role offers varied, hands-on work, opportunities to contribute to automation and service improvements, and a clear path for professional growth within a collaborative, people-first technology consultancy.

Qualifications

• Experience delivering L1/L2 IT service desk support in a fast-paced environment.
• Strong knowledge of Windows operating systems and common office software.
• Hands-on experience with hardware diagnostics and basic repairs.
• Solid understanding of network fundamentals and connectivity issues.
• Excellent verbal and written communication, with user-focused approach.
• Ability to adapt to changing priorities and work collaboratively.

Responsibilities

• Deliver timely L1/L2 technical support for hardware, software, and network issues.
• Work within an integrated service desk to provide desktop support across devices.
• Perform troubleshooting, device configuration, and system maintenance tasks.
• Manage Windows-based environments including updates and patches.
• Conduct hardware diagnostics and basic repairs.
• Contribute to continual service improvement through automation ideas and documentation.

Skills

L1/L2 IT support

Windows OS

Office 365

Desktop hardware

Network fundamentals

Communication

Job description

xAmplify in Melbourne is seeking talented IT Service Desk Support Specialists to join our growing managed services team. You will deliver frontline L1/L2 support, troubleshoot hardware, software, and network issues, and ensure a high-quality user experience.

This role offers varied, hands-on work, opportunities to contribute to automation and service improvements, and a clear path for professional growth within a collaborative, people-first technology consultancy.