Service Desk Analyst — Cyber Resilience & On-Site Parking

PentenAmio Pty; Canberra; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

On-site parking

Additional leave provisions

Career development

Job summary

PentenAmio Pty in Canberra is seeking a Service Desk Analyst to provide frontline IT support for multiple clients. The role is in-office with a rotating shift, requiring availability for a 12-hour roster including weekends and public holidays.

You will handle incidents and service requests, perform routine ITSM tasks, and escalate complex issues. The position supports mission-critical outcomes with on-site parking and additional leave provisions.

Qualifications

• Experience providing front-line IT support to clients and end-users.
• Strong customer service focus with professional communication.
• Ability to prioritize and manage multiple tickets efficiently.

Responsibilities

• Respond to service requests and incidents with timely, accurate resolution.
• Perform routine BAU ITSM activities and ticket updates.
• Escalate non-routine issues per documented processes and SLAs.
• Maintain courteous interactions and ensure clear ticket handling across clients.

Skills

Front-line IT support

Customer service

Communication

Tools

ITSM platforms

Ticketing systems

Job description

PentenAmio Pty in Canberra is seeking a Service Desk Analyst to provide frontline IT support for multiple clients. The role is in-office with a rotating shift, requiring availability for a 12-hour roster including weekends and public holidays.

You will handle incidents and service requests, perform routine ITSM tasks, and escalate complex issues. The position supports mission-critical outcomes with on-site parking and additional leave provisions.