Senior IT Service Desk Analyst — On‑Site & Remote Support
Atturra
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Atturra in Mitchell, ACT is seeking an enthusiastic Service Desk Analyst to provide first-line IT support to end-users and clients, with opportunities to step into a Desktop Engineer role for hands-on site support. You will troubleshoot, document interactions in ticketing systems, and assist with onboarding and on-site engagements.
You will diagnose issues, escalate where needed, and collaborate with teams to maintain high service levels while contributing to a knowledge base and supporting
Qualifications
- Provide initial technical support to end-users and clients.
- Troubleshoot Level 1 incidents across hardware, software, and network.
- Document interactions and outcomes in the ticketing system accurately.
- Escalate complex issues to Level 2/3 per protocols.
- Assist with onboarding/offboarding and on-site client engagements.
Responsibilities
- Respond promptly to service desk requests via phone, email, and tickets.
- Diagnose and resolve Level 1 incidents and service requests.
- Collaborate with team and vendors to resolve issues swiftly.
- Contribute to knowledge base with solutions and procedures.
- Provide on-site support as needed at client sites.
Skills
Education
Tools
Job description
Atturra in Mitchell, ACT is seeking an enthusiastic Service Desk Analyst to provide first-line IT support to end-users and clients, with opportunities to step into a Desktop Engineer role for hands-on site support. You will troubleshoot, document interactions in ticketing systems, and assist with onboarding and on-site engagements.
You will diagnose issues, escalate where needed, and collaborate with teams to maintain high service levels while contributing to a knowledge base and supporting
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
