Service Desk Analyst

Michael Page; Hamilton; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary packaging options

Permanent position

Job summary

Michael Page is seeking a Service Desk Analyst to provide first-level IT support for a Not-For-Profit client in Brisbane. The role involves addressing user IT issues, managing service desk tickets, and configuring IT equipment for new staff.

The successful candidate will have at least 1 year of IT support experience, strong troubleshooting skills, and familiarity with common hardware, software, and operating systems. The position offers a permanent role with salary packaging options.

Qualifications

• Minimum of 1 year experience in providing IT support in a professional environment.
• Strong troubleshooting and problem-solving skills.
• Knowledge of common hardware, software, and operating systems.
• Excellent communication skills to assist users effectively.
• The ability to manage and prioritize multiple tasks efficiently.
• Familiarity with service desk ticketing systems.
• A proactive approach to learning and adapting to new technologies.

Responsibilities

• Provide first-level technical support to users, addressing IT issues and requests.
• Monitor and manage service desk tickets, ensuring timely resolution.
• Troubleshoot hardware and software problems to maintain system performance.
• Assist in setting up and configuring IT equipment for new users.
• Document resolutions and maintain accurate service records.
• Escalate complex issues to relevant technical teams when required.
• MS 365, Azure, Intune, Entra & Windows Active Directory, Sharepoint, Ticketing Tool.

Skills

Strong troubleshooting

Excellent communication

Prioritisation

Problem-solving

Tools

MS 365

Azure

Intune

Entra

Windows Active Directory

Sharepoint

Ticketing Tool

Job description

• Provide first-level technical support to users, addressing IT issues and requests.
• Monitor and manage service desk tickets, ensuring timely resolution.
• Troubleshoot hardware and software problems to maintain system performance.
• Assist in setting up and configuring IT equipment for new users.
• Document resolutions and maintain accurate service records.
• Escalate complex issues to relevant technical teams when required.

Responsibilities:-

• Provide first-level technical support to users, addressing IT issues and requests.
• Monitor and manage service desk tickets, ensuring timely resolution.
• Troubleshoot hardware and software problems to maintain system performance.
• Assist in setting up and configuring IT equipment for new users.
• Document resolutions and maintain accurate service records.
• Escalate complex issues to relevant technical teams when required.
• MS 365, Azure, Intune, Entra & Windows Active Directory, Sharepoint, Ticketing Tool.

Provide first-level IT support in a purpose-driven organisationAttractive salary, salary packaging and development opportunities

A successful Service Desk Analyst should have:

• Minimum of 1 year experience in providing IT support in a professional environment.
• Strong troubleshooting and problem-solving skills.
• Knowledge of common hardware, software, and operating systems.
• Excellent communication skills to assist users effectively.
• The ability to manage and prioritize multiple tasks efficiently.
• Familiarity with service desk ticketing systems.
• A proactive approach to learning and adapting to new technologies.

Our client is a well-established organization operating within the Not-For-Profit sector in Brisbane.With a strong focus on supporting the community, the organization has a diverse workforce and a broad range of operational functions supported by its internal technology team.

What's on offer:

• Base Salary of $ 60,000 to $ 70,000 + Superannuation.
• Salary sacrifice options available.
• Permanent position in the Not-For-Profit space.
• Convenient location in Brisbane Northside.