Service Desk Analyst

Michael Page; City of Brisbane; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary sacrifice options

Permanent position

Brisbane Northside location

Job summary

Michael Page is recruiting for a client in Brisbane seeking a Service Desk Analyst to provide first-level IT support across hardware, software and user requests. You will handle phone, email, tickets and remote sessions, troubleshooting issues to resolution with strong customer service.

Based in Brisbane Northside, this permanent Not-For-Profit role offers a base salary of 60,000 to 70,000 AUD plus superannuation and salary sacrifice options.

Qualifications

• 1+ year experience providing IT support in a professional environment.
• Strong troubleshooting and problem-solving skills.
• Knowledge of common hardware, software and operating systems.
• Excellent communication to assist users effectively.
• Ability to manage and prioritize multiple tasks.

Responsibilities

• Provide first-level technical support to users across hardware, software and requests.
• Monitor and manage service desk tickets ensuring timely resolution.
• Troubleshoot hardware and software problems to maintain system performance.
• Assist in setting up and configuring IT equipment for new users.
• Document resolutions and maintain accurate service records.
• Escalate complex issues to relevant technical teams when required.

Skills

Troubleshooting

Communication

Ticketing systems

Multitasking

Learning agility

Job description

Provide first-level technical support across hardware, software and user requests, working across phone, email, tickets and remote support. You'll troubleshoot issues through to resolution while providing a high level of customer service to users across the organization.

Our client is a well-established organization operating within the Not-For-Profit sector in Brisbane.

With a strong focus on supporting the community, the organization has a diverse workforce and a broad range of operational functions supported by its internal technology team.

Description

Responsibilities

• Provide first-level technical support to users, addressing IT issues and requests.
• Monitor and manage service desk tickets, ensuring timely resolution.
• Troubleshoot hardware and software problems to maintain system performance.
• Assist in setting up and configuring IT equipment for new users.
• Document resolutions and maintain accurate service records.
• Escalate complex issues to relevant technical teams when required.

Profile

A successful Service Desk Analyst should have:

• Minimum of 1 year experience in providing IT support in a professional environment.
• Strong troubleshooting and problem-solving skills.
• Knowledge of common hardware, software, and operating systems.
• Excellent communication skills to assist users effectively.
• The ability to manage and prioritize multiple tasks efficiently.
• Familiarity with service desk ticketing systems.
• A proactive approach to learning and adapting to new technologies.

Job Offer

What's on offer:

• Base Salary of $ 60,000 to $ 70,000 + Superannuation.
• Salary sacrifice options available.
• Permanent position in the Not-For-Profit space.
• Convenient location in Brisbane Northside.