Service Desk Agent – Frontline IT Support & Career Growth

Datacom; North Sydney Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Programme (Da

Ongoing learning and certification

Career development opportunities

Recognition programmes

Employee discounts

Meaningful work

Job summary

Datacom is seeking a Service Desk Agent in Australia to be the first point of contact for our clients. You will proactively solve issues that come your way and escalate them as needed.

Working in the Managed Services team, you will respond to telephone calls, emails and alert monitoring while identifying and resolving incidents and requests. We value self-starters who can work well in a team, are customer-focused, and bring fresh ideas.

Qualifications

• Self-starters who are motivated to kick-start their careers in technology.
• Team players with excellent interpersonal skills.
• Customer-centric superstars delivering best work to customers.
• Awesome problem-solvers with fresh ideas and willingness to try.

Responsibilities

• Serve as the first point of contact for clients by responding to calls, emails and alerts.
• Troubleshoot and resolve incidents and service requests following ITIL processes.
• Escalate issues as appropriate to maintain service quality.

Skills

Self-starter

Team player

Customer-centric

Problem solving

Job description

Datacom is seeking a Service Desk Agent in Australia to be the first point of contact for our clients. You will proactively solve issues that come your way and escalate them as needed.

Working in the Managed Services team, you will respond to telephone calls, emails and alert monitoring while identifying and resolving incidents and requests. We value self-starters who can work well in a team, are customer-focused, and bring fresh ideas.