Service Designer: Transform Digital Regulatory Services

Department of Customer Service; Sydney; In loco; AUD 105.000 - 129.000; Tempo pieno

Descrizione del lavoro

SafeWork NSW is seeking a Service Designer to shape practical digital solutions that improve regulatory services and safer workplaces across NSW. The role is temporary, full-time, commencing salary $116,981 plus super, based in Parramatta, Gosford or Sydney.

You will join the Digital Solutions and Systems Performance team, translating complex problems into practical recommendations and developing artefacts to test concepts and support implementation.

Competenze

• Research and discovery to understand business needs.
• Stakeholder engagement to uncover requirements and pain points.
• Translate insights into practical recommendations for organisational improvement.
• Develop artefacts like journey maps, service blueprints and prototypes.

Mansioni

• Lead research, discovery and stakeholder engagement to inform design.
• Translate insights into actionable recommendations for implementation.
• Facilitate workshops and interviews with stakeholders.
• Create journey maps, service blueprints and process flows.
• Communicate complex concepts clearly to diverse audiences.

Conoscenze

Research

Stakeholder engagement

Analytical thinking

Communication

Facilitation

Journeys maps/blueprints

Prototyping

Strumenti

Miro

Figma

Descrizione del lavoro

SafeWork NSW is seeking a Service Designer to shape practical digital solutions that improve regulatory services and safer workplaces across NSW. The role is temporary, full-time, commencing salary $116,981 plus super, based in Parramatta, Gosford or Sydney.

You will join the Digital Solutions and Systems Performance team, translating complex problems into practical recommendations and developing artefacts to test concepts and support implementation.