Hybrid Senior Service & Experience Designer – Licensing

Transport for NSW; Parramatta; Presencial; AUD 158.000 - 177.000; Jornada completa

Descripción de la vacante

Transport for NSW is seeking an experienced Service & Experience Designer to join the Licensing Products team in Parramatta. You will lead discovery, map customer journeys, and create practical, buildable solutions that enhance how users interact with our digital services.

You will collaborate with Product Managers, Engineers and stakeholders from discovery to implementation, translating complex requirements into wireframes, prototypes and end-to-end service blueprints.

Formación

• Experience in Service Design, UX Design or Product Design.
• Strong facilitation and stakeholder engagement skills.
• Experience creating customer journey maps, service blueprints and user flows.
• Proficiency with design and prototyping tools such as Figma or similar.
• Experience conducting user research and usability testing.
• Strong understanding of accessibility and inclusive design practices.

Responsabilidades

• Lead discovery activities to understand customer needs, business challenges and desired outcomes.
• Create current and future-state customer journeys, service maps and user flows.
• Develop service blueprints that connect people, processes, systems and customer touchpoints.
• Translate insights and requirements into wireframes, prototypes and interaction designs.
• Partner with engineering teams to ensure designs are technically feasible and delivery-ready.
• Conduct and support customer research, usability testing and validation activities.
• Apply accessibility standards, design systems and user-centred design principles.
• Remain engaged throughout delivery, collaborating closely with developers and stakeholders to bring solutions to life.
• Contribute to building mature end-to-end product delivery practices across the organisation.

Conocimientos

Service Design

UX Design

Product Design

Facilitation

Stakeholder engagement

User research

Usability testing

Accessibility

Design systems

Communication

Herramientas

Figma

Descripción del empleo

Transport for NSW is seeking an experienced Service & Experience Designer to join the Licensing Products team in Parramatta. You will lead discovery, map customer journeys, and create practical, buildable solutions that enhance how users interact with our digital services.

You will collaborate with Product Managers, Engineers and stakeholders from discovery to implementation, translating complex requirements into wireframes, prototypes and end-to-end service blueprints.