Service Design & Assurance Specialist

Transport for NSW; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Transport for NSW is seeking a driven professional to shape service design and assurance practices across technology services, improving quality, reliability and compliance.

You will collaborate with operational teams, translate findings into insights, and support stakeholders with evidence-based recommendations, while contributing to a culture of customer-focused delivery.

Flexible work options may be available and you will participate in in-person branch days and training.

Qualifications

• Relevant qualifications or equivalent experience in service design, service management, technology operations, governance or assurance.
• Practical experience in service design, service assurance, IT service management or a comparable technology environment.
• Understanding of assurance, governance, risk and compliance principles and controls.
• Experience contributing to process improvements that enhance service quality, efficiency or operational performance.
• Strong collaboration, communication and analytical skills, with the ability to engage diverse stakeholders and develop evidence-based recommendations.

Responsibilities

• Shape service design and assurance practices that improve the quality, reliability and compliance of technology services.
• Work with operational teams to assess service processes, identify risks and develop practical solutions.
• Coordinate assurance reviews and track controls, actions and service improvements through to completion.
• Translate assurance findings and operational information into meaningful insights for stakeholders and decision-makers.
• Promote consistent, customer-focused ways of working across technology operations while responding to changing priorities

Skills

Service design

Service management

Governance

Stakeholder engagement

Analytics

Job description

You can be part of the team that enables significant service improvements for our people.

You’re passionate about building high-performance technology solutions. From collaborating across disciplines to creating refined experiences, you’ll be instrumental in shaping the technological landscape and driving digital transformation.

In this role, you'll:

• Shape service design and assurance practices that improve the quality, reliability and compliance of technology services.
• Work with operational teams to assess service processes, identify risks and develop practical solutions.
• Coordinate assurance reviews and track controls, actions and service improvements through to completion.
• Translate assurance findings and operational information into meaningful insights for stakeholders and decision-makers.
• Promote consistent, customer-focused ways of working across technology operations while responding to changing priorities

The team also comes together in person for activities such as branch all-in days, training sessions, planning workshops and collaborative work.

For more information on this position and business unit, view the role description and information pack.

About you

• Relevant qualifications or equivalent experience in service design, service management, technology operations, governance or assurance.
• Practical experience in service design, service assurance, IT service management or a comparable technology environment.
• Understanding of assurance, governance, risk and compliance principles and controls.
• Experience contributing to process improvements that enhance service quality, efficiency or operational performance.
• Strong collaboration, communication and analytical skills, with the ability to engage diverse stakeholders and develop evidence-based recommendations.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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