Hybrid Service Design & Assurance Specialist

Transport for NSW; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Transport for NSW is seeking a driven professional to shape service design and assurance practices across technology services, improving quality, reliability and compliance.

You will collaborate with operational teams, translate findings into insights, and support stakeholders with evidence-based recommendations, while contributing to a culture of customer-focused delivery.

Flexible work options may be available and you will participate in in-person branch days and training.

Qualifications

• Relevant qualifications or equivalent experience in service design, service management, technology operations, governance or assurance.
• Practical experience in service design, service assurance, IT service management or a comparable technology environment.
• Understanding of assurance, governance, risk and compliance principles and controls.
• Experience contributing to process improvements that enhance service quality, efficiency or operational performance.
• Strong collaboration, communication and analytical skills, with the ability to engage diverse stakeholders and develop evidence-based recommendations.

Responsibilities

• Shape service design and assurance practices that improve the quality, reliability and compliance of technology services.
• Work with operational teams to assess service processes, identify risks and develop practical solutions.
• Coordinate assurance reviews and track controls, actions and service improvements through to completion.
• Translate assurance findings and operational information into meaningful insights for stakeholders and decision-makers.
• Promote consistent, customer-focused ways of working across technology operations while responding to changing priorities

Skills

Service design

Service management

Governance

Stakeholder engagement

Analytics

Job description

Transport for NSW is seeking a driven professional to shape service design and assurance practices across technology services, improving quality, reliability and compliance.

You will collaborate with operational teams, translate findings into insights, and support stakeholders with evidence-based recommendations, while contributing to a culture of customer-focused delivery.

Flexible work options may be available and you will participate in in-person branch days and training.