Service Delivery Specialist

Ingersoll-Rand plc; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Ingersoll Rand plc is seeking a Service Coordinator to manage and coordinate services, ensuring high-quality delivery for customers in Australia. You will work with service technicians, customers, and other stakeholders to develop service plans, monitor progress, and optimise scheduling.

Responsibilities include scheduling for maintenance, installations and repairs, ensuring site access, generating invoices, updating records, and preparing utilisation reports.

Qualifications

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively within a team and with external parties.
• Analytical Thinking.
• Problem-solving skills and attention to detail.
• Ability to handle high-pressure situations and urgent requests with composure.
• Proficiency in scheduling software and MS Office Suite.

Responsibilities

• Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs.
• Optimise scheduling to ensure efficient use of service technician time and resources.
• Facilitate all site entry and mobilisation requirements.
• Monitor service technician availability and adjust schedules to accommodate urgent requests and changes.
• Assess the service needs of customers and recommend appropriate service plans tailored to their needs.
• Ensure all costs are applied to service work orders in a timely manner.
• Generate invoices post-service, in line with company guidelines.
• Maintain and update relevant databases.
• Maintain accurate and up to date records of customer interactions and service delivery.
• Prepare reports on service utilisation, customer outcomes and effectiveness.
• Assist in developing and improving service coordination processes and procedures.

Skills

Excellent organisational skills

Time management

Strong communication

Interpersonal skills

Team collaboration

Analytical thinking

Problem solving

Proficiency in scheduling software

MS Office Suite

Ability to work under pressure

Tools

MS Office Suite

Scheduling software

Job description

Ingersoll Rand plc is seeking a Service Coordinator to manage and coordinate services, ensuring high-quality delivery for customers in Australia. You will work with service technicians, customers, and other stakeholders to develop service plans, monitor progress, and optimise scheduling.

Responsibilities include scheduling for maintenance, installations and repairs, ensuring site access, generating invoices, updating records, and preparing utilisation reports.