Service Delivery Officer | Full-time Temporary

Australian Capital Territory; Canberra; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

ACT NoWaste in Canberra is seeking a detail-oriented Service Delivery Officer to support the Household Waste Collections contract. The temporary role involves monitoring kerbside waste/recycling services and collaborating with contractors to ensure service standards are met.

You will analyze performance data, prepare reports and assist with audits, investigations and continuous improvement initiatives within a dynamic ACT Government environment.

Formación

• Experience monitoring service delivery or contract performance.
• Strong analytical skills with ability to interpret data and identify trends.
• Excellent written communication for reports, correspondence and recommendations.
• Strong stakeholder engagement skills and relationship-building.
• Experience conducting audits or inspections is highly regarded.

Responsabilidades

• Monitor service delivery against contract requirements and performance targets.
• Investigate operational issues and coordinate corrective actions.
• Analyse performance data and prepare regular reports and recommendations.
• Conduct audits/inspections and contribute to continuous improvement.

Conocimientos

Monitoring service delivery

Data analysis

Written reports

Stakeholder engagement

Audits & compliance

Descripción del empleo

Service Delivery Officer
Full-time Temporary

Details: ACT NoWaste delivers the ACT Government's recycling and waste management program and is responsible for a range of services that support a cleaner and more sustainable Canberra.

We are seeking a motivated and detail-oriented Service Delivery Officer to join our team. This temporary opportunity will initially support the management and performance monitoring of the Household Waste Collections contract, including kerbside waste and recycling collection services provided to Canberra households.

The successful applicant will work closely with contractors and stakeholders to monitor service delivery, investigate operational issues, analyse performance data, undertake audits and inspections, and prepare reports and correspondence. The role provides an excellent opportunity to gain experience in contract management, operational service delivery, customer service and continuous improvement within a dynamic environment.

We are looking for someone who has:

• Experience monitoring service delivery, contract performance or operational activities.
• Strong analytical skills and the ability to interpret data and identify trends and opportunities for improvement.
• Excellent written communication skills, including experience preparing reports, correspondence and recommendations.
• Strong stakeholder engagement skills and the ability to build productive working relationships.
• Experience conducting audits, inspections or compliance activities would be highly regarded.

The ideal candidate will enjoy working collaboratively, taking initiative, and contributing to the delivery of high-quality community services.

Eligibility/Other requirements:

• Driver's Licence (Class C) is essential.
• Qualifications and/or experience relevant to contract management, project management, compliance, waste management, environmental services or a related field are highly desirable.

Note: This is a temporary position available from 9 November 2026 to 1 January 2027, with a possibility of extension up to six months. This position is available to ACT Government officers and employees only.

A merit pool may be established from this selection process and may be used to fill future temporary vacancies at the ASO6 level within ACT NoWaste over the next 12 months.

The selection panel may determine suitability based on the written application, without conducting interviews.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

Note

This is a temporary position available from 9 November 2026 to 1 January 2027, with a possibility of extension up to six months. This position is available to ACT Government officers and employees only.