Customer Service Officer, Document Management Team

Council Jobs; Canberra; In loco; AUD 70.000 - 77.000; Tempo pieno

Descrizione del lavoro

The ACT Government is seeking a Customer Service Officer to join the Document Management Team in Canberra. The role supports Access Canberra by handling enquiries, processing documents, and providing access to records from Rego.act.

It is a temporary position with a six-month duration and is open to ACT Government officers and employees. The position is classified Administrative Services Officer Class 2 with a salary range of $70,236 - $76,910 plus superannuation.

Mansioni

• Collating, scanning, proofing and storing transactional paperwork from Access Canberra Service Centres.
• Handling enquiries over the phone and in writing.
• Providing access to records and information from Rego.act.
• Processing incoming and outgoing physical mail for Access Canberra.
• Other administrative duties, as required.

Descrizione del lavoro

Customer Service Officer, Document Management Team

Classification: Administrative Services Officer Class 2
Salary: $70,236 - $76,910 plus superannuation
Position No: 59996, Several
Directorate: City and Environment
Advertised (Gazettal date): 14 October 2026
Contact Officer: Nathan Smith on************@act.gov.auor(02) 6207 7***

Closes: 28 October 2026

Details: The Document Management Team is at the heart of our organisation.It has a range of important functions within Access Canberra that allow all areas of the organisation to function smoothly. The team are responsible for:

• Collating, scanning, proofing and storing transactional paperwork from Access Canberra Service Centres.


• Handling enquiries over the phone and in writing.


• Providing access to records and information from Rego.act.


• Processing incoming and outgoing physical mail for Access Canberra; and


• Other administrative duties, as required.

The team are committed to providing quality service, we are an important link between the government and the community and require a high degree of attention to detail in our work.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements:

• This position does not require a pre-employment medical


• This position does not require a Working with Vulnerable People Check


• This position does not involve direct supervision of personnel

Notes: This is a temporary position available immediately for a period of up to six months. This position is available to ACT Government officers and employees only.

Selection may be based on application and referee reports only.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.