Service Officer (Identified) - Groote Eylandt, NT

Services Australia; Northern Territory; Sur place; AUD 52 000 - 64 000; Plein temps

Avantages offerts par ce poste

15.4% superannuation

Overtime opportunities

Flexible working (flex time)

Cultural/ceremonial leave

District allowance

Résumé du poste

Services Australia seeks motivated entrants for entry-level APS3 Service Officer roles based in Groote Eylandt, NT. Youll be the face of government services, assisting customers with payments and programs at the Groote Eylandt Service Centre.

Roles emphasize interaction with Aboriginal and/or Torres Strait Islander communities and include training and ongoing support. We offer a 15.4% superannuation contribution, salary advancements, overtime opportunities, and flexible working arrangements such

Qualifications

• Good understanding of issues affecting Aboriginal and/or Torres Strait Islander people.
• Ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander communities.
• Basic computer skills and comfort with service-delivery systems.
• Willingness to work at Groote Eylandt Service Centre and engage with the local community.

Responsabilités

• Assist customers across payments, programs and services at the service centre.
• Explain Centrelink, Medicare or Child Support services to customers as needed.
• Use computer systems to resolve issues and help customers self-manage payments.

Connaissances

Customer service

Communication

Problem solving

Computer literacy

Description du poste

We are recruiting to fill entry level service delivery roles at the APS3 Level in Groote Eylandt, NT. The successful candidate will be required to work from the Groote Eylandt Service Centre. The main duties of this role are not able to be undertaken remotely. The merit pool may also be used to fill vacancies consistent with the advertised locations over the next 18 months.

ABOUT THE JOBS

We are seeking motivated people to join our team and become the face of Australian Government services within the community. Service Officers assist customers across a range of payments, programs and services via one or more service delivery channels. We stand for diversity, inclusion and belonging in our teams. We want everyone to feel included, respected, supported, valued and empowered. We embrace the benefits this brings to our work every day.

These roles have a strong involvement in issues relating to Aboriginal and/or Torres Strait Islander people and will involve direct interaction with Aboriginal and/or Torres Strait Islander communities. To be considered for these jobs, you will need to have a good understanding of issues and challenges affecting Aboriginal and/or Torres Strait Islander people and be able to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people.

On top of your salary, we offer a 15.4% superannuation contribution, annual salary increments, overtime opportunities, and flexible working arrangements, including flex time. You will also have access to a generous suite of leave entitlements, such as cultural and ceremonial leave, as well as study assistance. Plus, if you’re working in Groote Eylandt, NT you will be eligible for fortnightly district allowance of up to $13,730 per annum with dependents and $8,490 without dependents.

Go to our Services Australia Enterprise Agreement 2024-2027 to see all conditions we offer.

As a new team member, you are not expected to know everything at once. You will learn to understand and explain Centrelink, Medicare or Child Support payments and services to customers when they come into your local Service Centre. Working with us, you will be helping your community when they need to access government services. To do this, we will train and support you.

We will be looking for skills and work-related qualities that show your ability to undertake relevant duties.

• Help someone understand and self-manage their payments and services.
• Use computer systems to find a way to solve a problem for someone.
• Make decisions and tell people about them.
• Tell someone about any complaints or issues.