Service Delivery Manager

Unisys; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Job summary

Unisys Australia is seeking an experienced Delivery Manager in Brisbane to lead small to mid-size client projects and ensure outcomes meet expectations and business objectives.

You will oversee project planning, resource allocation, budget oversight and risk management, coordinating with cross-functional teams and clients to optimise delivery and profitability. The role requires strong communication, problem solving and a focus on service quality.

Responsibilities

• Independently leads small to mid-size delivery management projects.
• Creates and maintains project plans, coordinating resources and identifying risks.
• Manages project costs, ensuring resource effectiveness.
• Serves as the primary point of contact for clients, addressing issues and ensuring services are delivered in line with expectations and business requirements.
• Works with cross-functional teams to ensure the right skills are available as and when needed to meet project needs.
• Oversees/monitors project team performance, providing feedback and ensuring team members have the information and tools required for effective service delivery.
• May act as a subject matter expert for certain product areas.
• Ensures service quality meets or exceeds client expectations.
• Addresses and resolves issues arising within teams, with clients or otherwise related to project delivery.
• Identifies and recommends ways to optimize delivery processes for better efficiency and outcomes.
• Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.

Job description

Ensures successful execution of client-facing company projects and services, meeting client expectations and business objectives. Oversees project planning, resource allocation and service delivery. Manages risks and resolves issues, engaging cross-functionally and with clients to ensure effective communication and alignment. Provides financial oversight and budget management, controlling costs and maximizing project profitability.

Key responsibilities

• Independently leads small to mid-size delivery management projects.
• Creates and maintains project plans, coordinating resources and identifying/managing risks.
• Manages project costs, ensuring resource effectiveness and efficiency.
• Serves as the primary point of contact for clients, addressing issues and ensuring services are delivered in line with expectations and business requirements.
• Works with cross-functional teams to ensure the right skills are available as and when needed to meet project needs.
• Oversees/monitors project team performance, providing feedback and ensuring team members have the information and tools required for effective service delivery.
• May act as a subject matter expert for certain product areas.
• Ensures service quality meets or exceeds client expectations.
• Addresses and resolves issues arising within teams, with clients or otherwise related to project delivery.
• Identifies and recommends ways to optimize delivery processes for better efficiency and outcomes.
• Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.

About you

Airport experience ideal for this role