Channel Services Manager

Bureau of Meteorology; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

Bureau of Meteorology is seeking a Senior Digital Delivery Lead to steer end-to-end delivery, operation and continuous improvement of web, mobile and digital channel services. You will manage a blended APS and vendor team, align with enterprise architecture, and drive user-centred, high-quality solutions.

You will oversee multi-stream projects, governance, release planning, incident response, and transition to BAU, while fostering collaboration, agile maturity, safety and inclusion, and

Job description

This role is responsible for leading the end-to-end delivery, operation, and continuous improvement of digital channel services, including web, mobile, and associated platforms. It oversees a blended workforce of APS and vendor teams to deliver user-centred, high-quality digital solutions aligned with organisational strategy and enterprise architecture.

The position drives multi-stream delivery across complex projects, ensuring effective prioritisation, resource management, governance, and release planning. It also plays a critical role in maintaining platform stability through operational leadership, incident response, and seamless transition to business-as-usual support.

A key focus of the role is building and leading high-performing, multidisciplinary teams, fostering a collaborative, agile and outcome-driven culture while supporting capability uplift and continuous improvement across delivery practices. The role also leads major channel transformation and upgrade initiatives, ensuring alignment with technology roadmaps and digital standards.

Additionally, the position ensures strong vendor and service management, embedding delivery frameworks, governance, and performance reporting to maximise value and uplift organisational maturity. It promotes a culture of safety, inclusion, and accountability, ensuring compliance with all organisational, legislative, and work health and safety requirements.

The key duties of the position include:

• Lead a blended delivery model (APS and vendor teams) to deliver end-to-end, user-focused web, mobile and digital channel projects, including web and mobile applications, web services and APIs, microsites, CMS, and associated architecture and support requirements.
• Provide operational support and on-call leadership to respond to digital platform incidents and service disruptions, ensuring timely restoration of services and coordination across APS and vendor teams.
• Own end-to-end delivery across multiple workstreams, including resource management (APS and vendor), prioritisation, release cycles, testing, and iteration planning, ensuring outcomes meet user needs and organisational strategic objectives
• Establish and lead high-performing multidisciplinary teams, including APS staff and vendor delivery partners, fostering a collaborative, outcome-focused culture and supporting continuous technical and professional development.
• Lead large-scale channel upgrade initiatives across the organisation, ensuring alignment to enterprise architecture, target state platforms and technology roadmaps.
• Drive integrated vendor and service delivery management in partnership with Service Delivery Leads, ensuring performance, governance and value delivery, while maintaining stable, secure platforms and effective transition to BAU operations
• Define and embed delivery standards, governance and continuous improvement practices, uplifting agile maturity, vendor integration, tooling and performance reporting across the Channels portfolio in alignment with the Bureau Delivery Framework and Digital Service Standard.
• Perform additional duties as directed and collaborate effectively with peers, contributing to shared outcomes, cross-team alignment and continuous improvement across the organisation.
• Lead and champion WHS and organisational governance obligations, driving a culture of safety, accountability and inclusion, and ensuring compliance with all legislative, policy and Diversity & Inclusion requirements across teams and delivery partners.
• Complying with all Bureau work, health and safety policies and procedures, and taking reasonable care for your own health and safety and that of employees, contractors and visitors who may be affected by your conduct.

Getting to know the Bureau of Meteorology

The Bureau of Meteorology is one of the few organisations that touches the lives of all Australians and all Australia, every day. The Bureau works across Australia and remote islands, providing services from the Antarctic to beyond the equator, and from the Indian Ocean to the Pacific.We are Australia's national weather, climate and water agency, in the Agriculture, Water and Environment portfolio of the Australian Government, operating under the authority of the Meteorology Act 1955 and the Water Act 2007. We provide data, information, knowledge, insight and wisdom to help Australians prepare and respond to the realities of their natural environment, including droughts, floods, fires, storms, tsunami and tropical cyclones.Our products and services include observations, forecasts, analysis and advice covering Australia's atmosphere, water, oceans and space environments. We undertake focused scientific research in support of our operations and services. Through regular forecasts, warnings, monitoring and advice, we provide one of Australia's most fundamental and widely used public services.We have strong relationships with our customers, partners and stakeholders in Australia, including the Australian Community and the emergency services sectors, all-levels of Government, and focus sectors including aviation, agriculture, energy and resources, national security and water.