Senior Employment Coach

Workways Australia Limited; Brisbane; Remote; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Training opportunities

Job summary

Workways Australia Limited is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role emphasizes organization, clear customer communication, and accurate information handling.

The ideal candidate will enjoy researching options online, coordinating booking details, and providing professional support throughout the booking process, with remote work and flexible scheduling options

Qualifications

• Strong communication skills.
• Excellent organization and attention to detail.
• Customer-focused attitude with a service mindset.
• Comfortable researching information online.
• Basic computer proficiency required.
• Ability to learn booking systems quickly.
• Strong time-management abilities.
• Reliable and self-motivated.
• Previous booking or customer-service experience is helpful but not required.

Responsibilities

• Respond to booking inquiries and gather customer needs.
• Research available options and coordinate booking details.
• Verify customer and reservation information.
• Provide confirmations and essential information.
• Assist with booking updates and changes.
• Communicate with providers as needed.
• Maintain accurate booking records.
• Follow up on outstanding information and provide support.

Skills

Communication skills

Organization

Attention to detail

Customer-focused

Online research

Computer proficiency

Learn booking systems

Time management

Reliability

Customer service experience

Job description

Job Description

We are seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.

The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.

Key Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Qualifications

• Strong communication skills
• Excellent organization
• Attention to detail
• Customer-focused attitude
• Comfortable researching information online
• Basic computer proficiency
• Ability to learn booking systems
• Strong time-management abilities
• Reliable and self-motivated
• Previous booking or customer-service experience is helpful but not required

Why Choose Us?

• Remote Environment: Coordinate bookings remotely
• Flexible Scheduling: Organize your schedule around responsibilities and customer needs
• Training Available: Learn booking procedures and online platforms
• Ongoing Support: Access educational resources and guidance
• Professional Development: Build organization, communication, research, and coordination skills
• Customer-Focused Role: Assist customers throughout the booking process