Service Delivery Manager

Global Compliance Certification PTY LTD; North Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Global Compliance Certification PTY LTD in North Sydney is seeking an experienced Service Delivery Manager to lead our Scheduling Team and oversee the delivery of audit and certification services. You will report to the Director of Operations and manage client relationships, contractor auditors, and operational processes to ensure high service standards and regulatory compliance.

The role focuses on efficient scheduling, capacity planning, and continuous improvement of workflows using Salesforce

Qualifications

• Minimum 5 years’ management experience.
• Bachelor's degree in Business or Management.
• Hands-on experience using Salesforce.
• Experience leading teams in service delivery or operations.
• Excellent organisation and planning skills.
• Strong communication and client relationship skills.
• High attention to detail with a strong compliance focus.
• Australian work rights.

Responsibilities

• Lead and develop the Scheduling Team.
• Oversee audit scheduling, capacity planning and timely delivery.
• Manage client relationships, enquiries and escalations.
• Coordinate recruitment and onboarding of contractor auditors.
• Monitor service delivery performance and implement improvements.
• Work with Compliance Managers to maintain regulatory compliance.
• Improve workflows and reporting using Salesforce and other systems.

Skills

Salesforce

Team management

Client relationship management

Planning & organisation

Regulatory compliance

Attention to detail

Communication skills

Problem solving

Australian work rights

Education

Bachelor's degree in Business/Management

Job description

Global Compliance Certification – North Sydney NSW

We are seeking an experienced Service Delivery Manager to lead our Scheduling Team and oversee the delivery of GCC’s audit and certification services.

Reporting to the Director of Operations, you will manage service delivery, client relationships, contractor auditors and operational processes, ensuring high service standards, efficient scheduling and compliance with regulatory and accreditation requirements.

The Opportunity

We are seeking an experienced Service Delivery Manager to lead our Scheduling Team and oversee the delivery of GCC’s audit and certification services.

Reporting to the Director of Operations, you will manage service delivery, client relationships, contractor auditors and operational processes, ensuring high service standards, efficient scheduling and compliance with regulatory and accreditation requirements.

Key Responsibilities

• Lead and develop the Scheduling Team.
• Oversee audit scheduling, capacity planning and timely delivery.
• Manage client relationships, enquiries and escalations.
• Coordinate the recruitment, onboarding and performance of contractor auditors.
• Monitor service delivery performance and implement process improvements.
• Work closely with Compliance Managers to maintain regulatory and accreditation compliance.
• Improve operational workflows and reporting using Salesforce and other business systems.

Essential Requirements

• Minimum 5 years’ management experience.
• A university degree in Business, Management or a related discipline.
• Hands on experience using the Salesforce platform.
• Experience managing teams and service delivery or operations.
• Strong organisational, planning and problem-solving skills.
• Excellent communication and client relationship management skills.
• High attention to detail and a strong commitment to compliance and professional integrity.
• Australian work rights.

Experience in certification, auditing, NDIS or another regulated industry will be highly regarded.

About GCC

Global Compliance Certification (GCC) is an Australian-owned certification body accredited by JASANZ and ANAB, headquartered in North Sydney. We provide ISO management system certification, NDIS certification and verification audits, and other compliance assessment services.