Operations Coordinator

Citation Certification (formerly QMS Certification Services); Sydney; Hybrid; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development opportunities

Paid parental leave

Community service leave

Extra day off on birthday

Job summary

Join a leading certification services provider as an Operations Coordinator, responsible for scheduling NDIS audits and ensuring compliance. The role requires strong organizational skills, attention to detail, and excellent communication. Flexible working arrangements are available, along with career development opportunities in a supportive team culture.

Qualifications

• Experience in scheduling, administration, or coordination roles.
• Strong organizational and time management skills.
• Excellent communication skills.

Responsibilities

• Scheduling NDIS audits and managing appointments.
• Ensuring compliance with NDIS certification guidelines.
• Maintaining accurate records and documentation.

Skills

Collaboration

Communication

Organizational Skills

Attention to Detail

Multitasking

Education

Experience in Scheduling

Tools

Microsoft Office

Salesforce

Job description

Join to apply for the Operations Coordinator role at Citation Certification (formerly QMS Certification Services).

Get AI-powered advice on this job and more exclusive features.

Citation Certification (formerly QMS Certification Services) provided pay range

This range is provided by Citation Certification (formerly QMS Certification Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$80,000.00/yr - A$85,000.00/yr

Recruitment Specialist at Citation Group (Formerly FCB)

• Be part of a team making a real impact in the NDIS sector
• Flexible working arrangements – work from home options available
• Supportive and collaborative team culture
• Career development opportunities in a growing organisation
• Earn up to $85,000 base salary

At Citation Group, we believe in empowering our employees to thrive both personally and professionally. Our Values are foundational to who we are, what we do and how we act. When you join our team, you’ll experience a workplace that values you as an individual and invests in your future including coaching and mentoring, development opportunities and career pathways. We are interested in growth, investment and service excellence. We don’t do micro-management – we empower, support and innovate.

When you join Citation Group, you’ll experience what it’s like working for an Employer of Choice – we’ve been recognised 8 years running. We’re big on flexible working and it’s benefits because we want our people to be successful and bring their best selves to work.

We offer a variety of incentive programs throughout the year – we’ve even offered a return trip to Bali! We offer all the Leaves; access up to 12 weeks of paid parental leave, community service and no one likes working on their birthday – get an extra day off!

We’re in a big growth phase so if you’re ready to thrive in a fast-paced and high-performing environment and be rewarded for it - we want you to join us on this exciting journey.

Who are we?

For over three decades, our purpose and commitment have remained the same; to help build safer, more sustainable, and successful businesses that power the Australian and New Zealand economies. Our friendly, talented and professional experts cover everything from HR advice, Workplace law, Safety and Migration solutions, HR software and ISO and NDIS certifications.

Citation Group has grown rapidly over the past few years and has big ambitions for the future. With a UK parent company that is Private Equity backed, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.

At Citation Group, we’re a leading provider of certification services, helping businesses navigate complex compliance requirements with ease. Our NDIS team plays a vital role in ensuring providers meet the highest quality standards, supporting their journey through the NDIS certification process.

Want to know more about us visit our website www.citationgroup.com.au

What will you be responsible for?

• Scheduling NDIS audits, matching auditors with client requirements and availability
• Coordinating and confirming appointments with clients and auditors
• Managing scheduling changes and resolving conflicts efficiently
• Ensuring compliance with NDIS certification guidelines and deadlines
• Communicating with internal teams, clients, and auditors to provide updates and support
• Maintaining accurate records and documentation in our systems

What we are looking for?

We’re on the hunt for individuals with a natural flair for collaboration and communication, passionate and resilient and bring a positive attitude to work each day. We’re looking for a detail-oriented Scheduler to join our NDIS team. This role is critical in coordinating audits, liaising with auditors and clients, and ensuring a seamless certification process.

• Previous experience in a similar role focused on scheduling, administration, or coordination roles (bonus if in auditing or NDIS)
• Strong organisational and time management skills – you love a well-planned schedule!
• Excellent communication skills – you’ll be the key link between auditors and clients
• High attention to detail – accuracy is everything in this role
• Ability to multitask and adapt in a dynamic environment
• Proficiency in Microsoft Office and Salesforce (desirable)

Next steps?

If this sounds like you, we’d love to chat! Submit your resume and a short cover letter outlining why you’d be a great fit.

Join us in ensuring quality and compliance within the NDIS sector!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management

Industries

• Professional Services