Service Delivery Lead - Mount Isa

North West Queensland; Mount Isa City; Hybrid; AUD 83,000 - 90,000; Full time

Benefits offered by this job

Remote location allowance

5 weeks annual leave

Career development opportunities

Learning plans

Internal opportunities

Wellbeing program

Diversity & inclusion

Job summary

54 reasons is seeking a Service Delivery Lead to strengthen program stability, practice quality, and operational consistency across the Refuge and Recovery portfolio. The role provides senior-level support, leading proactive practice uplift and coordinating cross-program initiatives in Mount Isa.

You will supervise staff, support trauma-informed, child-centred practice, and drive continuous improvement with data-led decisions, ensuring safety and safeguarding for women and children affected by

Qualifications

• Qualifications in Social Work, Human Services, Psychology or related field, or significant relevant experience.
• Demonstrated experience leading a team, including professional supervision.
• Experience working with culturally diverse families and communities.
• Proven experience with complex program management and service delivery.
• Strong leadership skills to motivate and guide a high performing team to achieve outcomes.

Responsibilities

• Providing high-quality induction, supervision and performance management to new and existing staff
• Supporting Teams to develop, monitor and review practice that strengthens outcomes for service users, including children
• Leading collaborative work with external services and agencies, and building strong, strategic stakeholder relationships across the sector
• Driving program development and continuous improvement through data led decision making
• Identifying, managing and monitoring risks related to service delivery, practice quality, staff wellbeing and Child Safeguarding

Skills

Team leadership

Staff supervision

Culturally diverse communities

Program management

Leadership

Education

Social Work degree

Human Services degree

Psychology degree

Job description

Job Description

The Service Delivery Lead strengthens program stability, practice quality, and operational consistency across the Refuge and Recovery portfolio. The role provides senior-level support, leading proactive practice uplift, supporting onboarding and induction, coordinating cross-program initiatives, and driving internal projects that enhance service delivery, compliance, and practice excellence. The Service Delivery Lead will support teams who work directly with women and children who have experienced domestic and family violence. This includes reinforcing trauma-informed, child-centred, and safety-driven practice, ensuring teams are equipped to respond to complex risk, and maintaining high standards of service delivery through a child rights lens.

• Providing high-quality induction, supervision and performance management to new and existing staff
• Supporting Teams to develop, monitor and review practice that strengthens outcomes for service users, including children
• Leading collaborative work with external services and agencies, and building strong, strategic stakeholder relationships across the sector
• Driving program development and continuous improvement through data led decision making
• Identifying, managing and monitoring risks related to service delivery, practice quality, staff wellbeing and Child Safeguarding

• Remote Benefits: generous annual remote location allowance paid on top of your base salary, plus 5 weeks' annual leave to use in a range of ways to ensure you're able to perform at your optimum - excludes FIFO arrangements
• Opportunity to work on additional projects to enable you to stretch and feel connected to programs in a different way
• Individual learning plans to help map and deliver on your career development
• Internal employment and development opportunities
• Extra leave to use in a range of ways to ensure you're able to perform at your optimum
• Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program
• Celebrate and feel supported in your diversity. We have a highly inclusive culture and diverse workforce reflecting the communities we serve, allowing you to bring your whole self to work (if that's what you want!).

About the Employer

A place to belong:

At 54 reasons, we invest in the development and wellbeing of our people. Our workforce is approximately 600 people strong, and proudly diverse, whether in race, ethnicity, gender, age, disability, sexuality, cultures and beliefs.

It takes all types of people to do the challenging work we do. We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:

• Award rate salary (currently Level 7.1 currently $63.13 per hour) plus access full salary packaging benefits - use this link to see how much this benefit could mean to you!

About the Candidate

• Qualifications in Social Work, Human Services, Psychology or related field, or significant relevant experience
• Demonstrated experience leading a team, including professional supervision
• Experience working with culturally diverse families and communities
• Proven experience with complex program management and service delivery
• Strong leadership skills to motivate and guide a high performing team to achieve collective goals, program and client outcomes.

Work Environment

In this full time, max term role (12 months till 27th August 2027) you'll work as a part of our Gulf DFV Programs in Mount Isa to help us create lasting change for children everywhere.