Family Support Worker Bridge- Mount Isa

Centacare North Queensland (NQ); Mount Isa City; On-site; AUD 92,000 - 97,000; Full time

Benefits offered by this job

Location Allowance

Above Award Payment

Salary Packaging options

5 Weeks Annual Leave

Birthday Leave

Professional Development

Employee Assistance Program

Relocation Assistance may be available

Job summary

Centacare North Queensland is seeking a passionate Family Support Worker for the Bridge Program in Mount Isa. You will deliver hands-on case management with families and work to strengthen parenting and household skills in a supportive community.

The role requires a degree in human services, a strong, culturally aware approach, and a current driver's licence. Salary starts at $92,286 plus a $5,000 location allowance, with above‑award pay and development opportunities.

Qualifications

• Degree-level qualifications in a relevant human services or community development field with at least 12 months' relevant experience.
• Experience in a similar role using a strengths-based approach to early intervention and family support.
• Experience in safety and risk assessments with vulnerable families.
• Understanding of Aboriginal and Torres Strait Islander peoples, cultures and societies and/or experience working with culturally and linguistically diverse communities.
• Current open driver's licence.
• Ability to meet Working with Children and worker screening requirements.

Responsibilities

• Provide culturally appropriate early intervention support and strengthen parenting and household skills.
• Undertake safety and risk assessments and contribute to child safety and wellbeing.
• Build trusted relationships with families and the Mount Isa community.
• Maintain case management records and documentation.

Skills

Strengths-based approach

Case management

Safety and risk assessments

Aboriginal and Torres Strait Islander

Driver's license

Working with Children check

Education

Degree in human services or related

Job description

Introduction

Centacare North Queensland is seeking a passionate and experienced Family Support Worker to join our Bridge Program in Mount Isa.

The Bridge Program provides early intervention and family support to children, young people and families experiencing vulnerability. Through practical, strengths-based support, the program works alongside families to build their capacity, strengthen family functioning, improve safety and wellbeing, and prevent challenges from escalating.

Benefits You Will Enjoy

• Starting salary from $92,286 + $5,000 Location Allowance
• $2,500 p.a. Above Award Payment for hours worked
• Great NFP Salary Sacrifice options available to reduce your taxable salary by up to $15,900 p.a. with Eziway Salary Packaging
• 5 Weeks Annual Leave + 17.5% leave loading
• Birthday Leave + other Above Award Benefits
• Extensive support and investment in your Professional Development
• Access to Employee Assistance Program (EAP) support
• Relocation Assistance may be available to support your move to Mount Isa
• Join a supportive, values-driven organisation making a meaningful difference across North Queensland

Description

About the role

As a Family Support Worker, you will work directly with individuals and families through a case management service delivery model, identifying barriers to family functioning and supporting families to develop practical strategies that create positive and sustainable change.

This is a hands-on role where you will have the opportunity to build trusted relationships with families and the broader Mount Isa community.

• Providing culturally appropriate and flexible early intervention support; assisting families to strengthen parenting and household skills; undertaking safety and risk assessments; supporting the safety and wellbeing of children living at home; contributing to community education, groups and activities; maintaining accurate case management records and documentation; and building effective relationships with community, government and non-government services.

Skills and Experiences

About you

• Degree-level qualifications in a relevant human services or community development field with at least 12 months' relevant experience, or an equivalent combination of qualifications and experience
• Experience in a similar role using a strengths-based approach to early intervention and family support
• Experience and skills in undertaking safety and risk assessments with vulnerable families
• An understanding of Aboriginal and Torres Strait Islander peoples, cultures and societies and contemporary issues impacting communities, and/or experience working with culturally and linguistically diverse communities
• A current open driver's licence
• The ability to meet relevant Working with Children and worker screening requirements.

Experience in community education, group work, community services and/or the not-for-profit or faith-based sector will also be highly regarded.

Why join Centacare North Queensland?

At Centacare North Queensland, our purpose is to promote the wellbeing and resilience of individuals, families and communities across North Queensland.

Our work is guided by our values of Integrity, Respect, Equality, Compassion, Dignity and Stewardship, and we deliver services to our communities regardless of religion, race, culture, sexuality, gender or economic circumstance.

Ready to make a difference?

If you're passionate about strengthening families, supporting children and young people, and contributing to positive outcomes in the Mount Isa community, we'd love to hear from you.

Centacare North Queensland is committed to the safety, wellbeing, inclusion and participation of children and vulnerable people. Child-safe practices are central to our service delivery and organisational culture.