Service Delivery Lead Coordinator

CFA; City of Melbourne; Hybrid; AUD 75,000 - 100,000; Full time

Benefits offered by this job

Meaningful purpose

Work-life balance

Hybrid work options

Member discounts

Wellbeing programs

Assistance program

Job summary

The Country Fire Authority (CFA) in Victoria seeks an experienced administration professional to support senior leaders, focusing on workforce planning, leadership development and strategic initiatives. You will research, analyse and prepare briefings, with secretariat duties for senior forums, while handling sensitive matters with discretion and professionalism.

Based in Melbourne, you will work across CFA locations, including Burwood East, CBD and Scoresby, to drive governance and strategic

Qualifications

• High level political acumen and ability to think strategically while managing detail.
• Strong communication and interpersonal skills with ability to collaborate and prepare reports for government agencies/external publication.
• Extensive experience in handling complex, sensitive matters with a broad range of stakeholders.
• Experience in providing strategic and operational advice to senior management.
• Excellent planning and organisational skills with process and quality assurance expertise.
• Strong analytical skills for problem solving and decision making.
• Tertiary qualifications in business administration and/or project management or relevant discipline highly regarded.

Responsibilities

• Lead research and analysis; develop high‑quality reports, briefs and formal documentation.
• Provide secretariat support to senior forums and coordinate workforce planning activities.
• Support governance oversight on workforce, operational and organisational matters.
• Advise senior leaders with sound judgement on sensitive issues requiring discretion.
• Collaborate with the Chief Officer, Deputy Chief Officers and stakeholders to advance organisational priorities.
• Prepare policies and governance materials and contribute to strategic projects.

Skills

Political acumen

Strategic thinking

Communication skills

Interpersonal skills

Collaboration

Government reporting

Stakeholder management

Strategic/operational advice

Planning & organisation

Analytical skills

Business/admin degree

Education

Business administration or project management degree

Job description

• Job Function: Administration / Secretarial
• Work Type: Fixed term - full time

About this role

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

This is an excellent opportunity to work alongside CFA's senior leaders, supporting the priorities of the Chief Officer and working closely with the Assistant Chief Fire Officer (Staff Officer) and the Assistant Chief Fire Officer (Secondments) on strategic workforce planning, leadership development, and initiatives for senior operational leaders.

Working in a complex and high-profile environment, you will provide policy support and governance oversight on a range of workforce, operational and organisational matters. You will lead research and analysis, prepare high-quality reports, briefings and formal documentation, provide secretariat support to senior forums and coordinate workforce planning activities.

As a trusted advisor, you will manage sensitive and confidential matters requiring sound judgement, professionalism and discretion. You will work closely with the Chief Officer, Deputy Chief Officers and key stakeholders to support organisational priorities, quality assurance activities and strategic projects.

This is an opportunity to make a significant contribution to community safety across Victoria while working closely with senior leaders and key stakeholders. Please note, you will be required to work from various Melbourne locations, including CFA Headquarters in Burwood East, Melbourne CBD and our State Logistics Centre in Scoresby.

About you

The successful candidate will bring:

• High level of political acumen and ability to think strategically whilst also being across the detail.
• High level of communications and interpersonal skills with a demonstrated ability to collaborate, lead through influence and prepare reports for Government Agencies/external publication.
• Extensive experience in managing complex problems negotiating and collaborating with others on complex and sensitive matters with a broad range of stakeholders to find suitable solutions.
• Extensive experience in providing strategic and operational advice to senior management.
• Excellent planning and organisational skills, with skills and proficiency in building and improving systems, processes and quality assurance mechanisms.
• Strong analytical skills that support effective problem solving and decision making.
• Tertiary qualifications in business administration and/or project management or relevant discipline will be highly regarded.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [e-mail]

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here . For access and correction of the information we have collected, contact [e-mail]

Job details

Job Reference:

Job Reference: VG/1949170

Location:

Location: Burwood East

Work Type:

Work Type: Fixed term - full time

Job Function:

Job Function: Administration / Secretarial

Classification:

Salary Range:

Salary Range: See Advertisement

Job Duration:

Job Duration: to 28/03/2027 (internal transfer replacement)