Service Delivery Engineer - IT Support & Stakeholder Ally

GWA Group Limited; North Sydney Council; Hybrid; AUD 85,000 - 120,000; Full time

Job summary

GWA Group in North Sydney is seeking a Service Delivery Engineer to provide responsive IT support and deliver a seamless technology experience across the business. You will work across locations, troubleshoot issues, manage expectations, and ensure services run smoothly while maintaining calm, clear communication with colleagues at all levels.

You will join a team focused on stakeholder relationships, problem solving, and improving service delivery, with hybrid work arrangements and

Qualifications

• At least two years of IT support experience in a service desk or similar
• Ability to work independently and own issues to resolution
• Strong communication and customer service skills
• Comfort working with stakeholders at all levels, including leadership
• Calm and professional under pressure
• Strong analytical and problem-solving ability
• Attention to detail and proactive approach
• Ability to manage competing priorities and expectations

Responsibilities

• Provide IT support and resolve technical issues
• Support users across multiple business locations
• Build relationships with stakeholders across the business
• Escalate issues when required
• Deliver clear and responsive customer service
• Assist with ongoing service delivery improvements

Skills

IT support

Service Desk

Stakeholder management

Communication

Problem solving

Education

No degree required

Tools

Microsoft technologies

ITIL

CompTIA

Job description

GWA Group in North Sydney is seeking a Service Delivery Engineer to provide responsive IT support and deliver a seamless technology experience across the business. You will work across locations, troubleshoot issues, manage expectations, and ensure services run smoothly while maintaining calm, clear communication with colleagues at all levels.

You will join a team focused on stakeholder relationships, problem solving, and improving service delivery, with hybrid work arrangements and