Service Delivery Engineer

GWA Group; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

GWA Group North Sydney is seeking a Service Delivery Engineer to provide responsive IT support while enabling a seamless technology experience across the business. You’ll work across locations and support employees including senior leaders, escalating issues when needed.

You will bring at least two years of IT support experience, strong communication, and an analytical mindset to deliver reliable service in a hybrid environment with a supportive team.

Qualifications

• At least two years of IT support, Service Desk or desktop support experience.
• Strong communication and customer service skills.
• Ability to work independently and take ownership to resolve issues.
• Confident with stakeholders at all levels, including senior leadership.
• Calm, professional under pressure with logical problem-solving approach.
• Good attention to detail and proactive issue management.
• Desirable: Microsoft, CompTIA, ITIL certifications or equivalent.

Responsibilities

• Provide IT support and resolve technical issues across the business.
• Support users across multiple locations in a hybrid setup.
• Manage support requests and prioritise tasks with competing demands.
• Build relationships with stakeholders and senior leaders.
• Diagnose and troubleshoot technology problems to restore services.
• Escalate issues when required and deliver clear customer service.

Skills

IT support

Service Desk

Desktop support

Stakeholder comms

Customer service

Problem solving

Microsoft technologies

Tools

Microsoft technologies

Job description

## Service Delivery EngineerApply: North Sydney, NSW: Full time: Posted Yesterday: JR100195GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.**Service Delivery Engineer*** Bring your IT support experience to a broad service delivery role* North Sydney | Hybrid* Work independently while supporting employees and senior leadersGWA is a leading Australian business behind some of the country’s most recognised water solutions and home improvement brands.**About the role**As a Service Delivery Engineer, you’ll provide responsive IT support while helping deliver a seamless technology experience across the business.You’ll work independently across a range of service delivery responsibilities and support employees at all levels, including senior leaders. You’ll troubleshoot issues, manage expectations and help ensure technology services run smoothly.The role requires someone who enjoys helping people, communicates clearly, stays calm under pressure and takes a logical approach to problem solving.**What you’ll be doing*** Providing IT support and resolving technical issues* Supporting users across multiple business locations* Working independently across a range of service delivery responsibilities* Building strong relationships with stakeholders across the business* Supporting employees and senior leaders with technology needs* Diagnosing and troubleshooting technology problems* Managing support requests and competing priorities* Escalating issues when required* Delivering clear and responsive customer service* Assisting with ongoing service delivery improvements**About you**You’ll bring:* At least two years of relevant experience in IT support, Service Desk, desktop support or a similar environment* The ability to work independently and take ownership of issues through to resolution* Strong communication and customer service skills* Confidence working with stakeholders at all levels, including senior leadership* A calm and professional approach under pressure* Strong analytical and problem-solving capability* Attention to detail and a proactive approach* The ability to manage competing priorities and expectations**Desirable*** Relevant IT industry certifications such as Microsoft, CompTIA, ITIL or similar* Exposure to Microsoft technologies and corporate IT environmentsYou do not need a university degree to apply.**Why join us?**This role offers the opportunity to build on your existing IT experience in a supportive environment. You’ll gain exposure to a broad range of technologies, work with experienced IT professionals and continue developing your technical and stakeholder management skills.If you have relevant IT support experience and are ready to take ownership of a broader range of service delivery responsibilities, this is an opportunity to take the next step in your career.Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.### About UsGWA Group has a long history of innovation and dedication which goes all the way back to 1886. We are proud of our Australian and New Zealand heritage, innovative spirit, iconic market-leading brands such as Caroma, Methven, and Clark, and importantly - our inclusive culture.At GWA, we're not just a company, we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year. When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture.Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.