Service Delivery Coordinator

Ingersoll-Rand plc; Newcastle-Maitland; On-site; AUD 65,000 - 80,000; Full time

Job summary

Ingersoll Rand plc in Australia seeks a Service Coordinator to manage and coordinate service delivery for customers. You will work closely with service technicians, customers and internal teams to plan, schedule and monitor maintenance, installations and urgent repairs, ensuring timely, quality outcomes.

The role focuses on efficient use of technician time, accurate records, and proactive communication to maintain high customer satisfaction and smooth site access.

Qualifications

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively within a team and with external parties.
• Analytical thinking.
• Problem-solving skills and attention to detail.
• Ability to handle high-pressure situations and urgent requests with composure.
• Proficiency in scheduling software and MS Office Suite.

Responsibilities

• Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs.
• Optimise scheduling to ensure efficient use of service technician time and resources.
• Facilitate all site entry and mobilisation requirements.
• Monitor service technician availability and adjust schedules to accommodate urgent requests and changes.
• Assess the service needs of customers and recommend appropriate service plans tailored to their needs.
• Ensure all costs are applied to service work orders in a timely manner.
• Generate invoices post-service, in line with company guidelines.
• Maintain and update relevant databases.
• Maintain accurate and up to date records of customer interactions and service delivery.
• Prepare reports on service utilisation, customer outcomes and effectiveness.
• Assist in developing and improving service coordination processes and procedures.

Skills

Organisation

Time management

Communication

Interpersonal skills

Team collaboration

Analytical thinking

Problem solving

MS Office

Tools

Scheduling software

MS Office Suite

Job description

Ingersoll Rand plc in Australia seeks a Service Coordinator to manage and coordinate service delivery for customers. You will work closely with service technicians, customers and internal teams to plan, schedule and monitor maintenance, installations and urgent repairs, ensuring timely, quality outcomes.

The role focuses on efficient use of technician time, accurate records, and proactive communication to maintain high customer satisfaction and smooth site access.