Service Deli Assistant Manager FT

Drake Supermarkets Pty Ltd; City of Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Corporate benefits

Onboarding & progression

Vehicle leasing

Job summary

Drakes Supermarkets Pty Ltd in Australia is seeking a hands-on Service Deli Supervisor to help with day-to-day operations and lead the deli team.

Reporting to the Service Deli Manager, you will assist with rostering, production, orders and drive exceptional customer service. A supportive, career‑oriented culture with extensive onboarding and professional development awaits.

Qualifications

• Experience in fresh food retail environments preferred.
• Ability to supervise and develop a small team.
• Understanding of ordering, cost control and gross profit.
• Accurate roster creation and shift planning.

Responsibilities

• Assist with day-to-day running of the service deli.
• Support rostering, production, and order processing.
• Provide hands-on leadership and customer service excellence.

Skills

Fresh food retail knowledge

Team supervision

Ordering & cost control

Roster management

Customer service excellence

Job description

Exciting Career Opportunity

• Attractive remuneration + 10% company discount for you and your family
• Full on-the-job training and support provided
• Opportunity for career progression

50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About the role:

Reporting directly to the Service Deli Manager, this successful applicant will be responsible for assisting with the day-to-day running of the stores service deli, to ensure the smooth operation of the department and it’s team.

If successful, you will be required to assist with managing and coaching the team, completing production, actioning orders, generating rosters + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Fresh food retail knowledge is preferred, but not essential
• Ability to supervise a team
• An understanding of ordering, cost control and gross profit
• Accurate team member rostering
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards