Field Support Specialist, Sports Medicine

Arthrex APAC; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Base salary plus car allowance

Annual incentives

Health & Wellness subsidies

Mentoring and training

Job summary

Arthrex APAC is expanding its team in Sydney South Metro to provide clinical case support alongside a field-based sales team. You will work across our Sports Medicine portfolio, assisting with surgical cases and inventory management while helping to grow territory reach and customer success.

The role requires formal healthcare experience and strong communication skills to engage surgeons, nurses and colleagues in fast-paced clinical environments. Training and mentoring are provided.

Qualifications

• Formal experience or qualification within healthcare or a related industry.
• Clinical experience and understanding of medical device products and patient care environments desirable.
• Collaborative mindset focused on building long-term, trust-based relationships.
• Strong communication and interpersonal skills to engage with surgeons, nursing staff and colleagues.

Responsibilities

• Support the sales team in executing our commercial strategy and achieving territory objectives.
• Provide clinical support and case coverage during surgical procedures using Arthrex products.
• Develop expert product knowledge and deliver education and training to healthcare professionals.
• Build strong customer relationships and support customer needs across the territory.
• Assist with territory management activities, including inventory control and administration.
• Collaborate with cross-functional teams to deliver outstanding customer outcomes.
• Support new product launches through hands-on clinical engagement and training.
• Provide market insights and maintain compliance with company policies.

Job description

As demand for our market-leading Sports Medicine product portfolio continues to accelerate, we are growing our division with the addition of an exciting newly created role. Working alongside a highly experienced sales team, you will provide hands‑on support in theatre, build meaningful relationships with healthcare professionals, and contribute to exceptional outcomes for customers and patients across the region.

We encourage applications from Orthopaedic Theatre Nurses, Podiatrists, Physiotherapists, Chiropractors, Exercise Physiologists, Science Graduates, and other healthcare professionals seeking to transition into the dynamic and rewarding world of medical devices.

Benefits & Highlights:

• Excellent base salary + $22,500 car allowance + Annual Incentives
• Paid Health & Wellness subsidies
• Excellent leadership, mentoring support with ongoing training & development
• Clinical Case Support Coverage
• Represent market leading products for our Sports Medicine product portfolio in high demand
• Territory: Sydney South Metro

About the Role

The primary purpose of this position is to support Arthrex’s continued growth across the Sydney South Metro region by providing clinical case support and partnering closely with our field‑based sales team. Working across our Market leading Sports Medicine Product Portfolio you will help drive customer success, support surgical cases, and contribute to territory growth.

Reporting to the Regional Sales Manager, you will be responsible for clinical case coverage, inventory and stock management, and key administrative activities, enabling the sales team to focus on expanding our market presence and introducing innovative products and procedures.

Key Responsibilities

• Support the sales team in executing our commercial strategy and achieving territory objectives.
• Provide clinical support and case coverage during surgical procedures using the Arthrex product portfolio.
• Develop expert product knowledge and deliver education and training to healthcare professionals.
• Build strong customer relationships and support customer needs across the territory.
• Assist with territory management activities, including inventory control, stock takes, and administration.
• Collaborate with cross‑functional teams to deliver outstanding customer outcomes.
• Support new product launches through hands‑on clinical engagement and training.
• Provide market insights and maintain compliance with all company policies and procedures.

Requirements

• Formal experience or qualification within healthcare or a related industry.
• Clinical experience and an understanding of medical device products, technical terminology, and patient care environments would be highly desirable.
• Demonstrates a collaborative mindset with a focus on building long‑term, trust‑based relationships.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with surgeons, nursing staff, and colleagues.
• High emotional intelligence, with the ability to build rapport, navigate different personalities, and adapt to dynamic clinical environments.
• Strong time management, organisation, and prioritisation skills, with the ability to manage competing demands in a fast‑paced environment.

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

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Arthrex Australia and New Zealand is proud to be Great Place to Work® Certified™ based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity. Join us at Arthrex, where your career can truly thrive.