Service Coordinator - Fire Protection

Commercial Fire Group; Newcastle; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive team environment

Competitive salary

Job summary

Commercial Fire Group in Newcastle is seeking a proactive Service Coordinator to join our NSW service team. You will own a designated region, coordinating service jobs from enquiry through invoicing, scheduling technicians, and maintaining clear client communications.

You will help shape processes to streamline service delivery as we grow. Ideal candidates are organised, reliable, and skilled in service coordination or scheduling within fire protection or other technical services, with strong

Qualifications

• Organised and reliable with service coordination experience
• Experience in fire protection or related technical services
• Strong written and verbal communication skills

Responsibilities

• Coordinate service jobs from enquiry to invoicing
• Schedule technicians and plan routes
• Act as the client contact throughout the service process
• Prepare quotations, work orders and job documentation
• Maintain accurate job records and service reports

Skills

Service coordination

Scheduling experience

Client-facing communication

Time management

Tools

Uptick software

Job description

We are a growing, Australian-owned and operated fire protection company delivering a comprehensive range of fire safety services to commercial clients nationwide.

We provide a complete, in-house fire protection solution, covering consultancy, design and construction, service and maintenance, asset management and emergency training. Our team works with clients across a diverse range of industries throughout Australia, delivering reliable, high-quality fire protection solutions.

The Opportunity

Based at our Newcastle branch in Maryville, we are seeking an organised and motivated Service Coordinator to join our NSW service team.

You'll own a designated area of fire protection service coordination, working closely with our Service Manager, technicians and clients to keep jobs moving from enquiry through to invoicing. As we grow, you'll also help build the processes and systems that make things simpler, faster and better for our clients and technicians.

What You'll Do

• Coordinate service jobs from enquiry to invoicing, tracking progress and resolving delays before they impact clients
• Schedule technicians efficiently, plan routes and balance routine maintenance with reactive and emergency calls
• Act as the go-to contact for your clients, keeping them informed throughout the service process
• Prepare and issue quotations, work orders and job documentation
• Process service reports and maintain accurate job records in Uptick
• Assist with fire safety compliance documentation and maintenance records
• Liaise with customers, technicians, suppliers and other team members
• Identify recurring issues and help put lasting improvements in place
• Support technicians and colleagues to keep service delivery running smoothly

What Makes This Role Different

Real impact: Join a growing business where your ideas get implemented, not lost in red tape

Build, don't just follow: Help develop the processes and workflows that shape our service delivery

Dedicated portfolio: Coordinate your own region or client portfolio with genuine responsibility

Grow with us: As the business expands, so do the opportunities to develop your career

About You

• We are looking for someone who is reliable, organised and takes pride in following jobs through to completion.
• Service coordination or scheduling experience in fire protection, electrical, plumbing or other technical services
• Experience using field service management software (Uptick highly regarded)
• Strong organisational and time management skills
• Excellent written and verbal communication skills, with a professional client-facing manner
• Strong attention to detail and accuracy
• The ability to manage competing priorities in a busy environment
• The ability to work independently as well as part of a team

Highly regarded but not essential

• Knowledge of fire protection systems such as portables, panels, emergency lighting and hydrants
• Understanding of AS 1851 service requirements and compliance obligations
• Experience coordinating reactive or emergency service work
• A track record of improving processes or systems
• Fire protection experience is an advantage, however we are happy to consider strong coordinators from electrical, plumbing or other technical service backgrounds who are keen to learn the fire protection industry.

The Attributes That Define Success

• Ownership: You follow jobs through to completion without needing reminders
• Client focus: You deliver reliable, professional service and keep clients informed
• Proactive problem-solving: You spot issues early and act before they escalated
• Team orientation: You support your colleagues and take pride in shared results
• Continuous improvement: You look for better ways of doing things and share your ideas

What We Offer

• A permanent role with a growing fire protection business
• Your own portfolio with genuine responsibility and impact
• A supportive and experienced team environment
• Competitive salary reflecting your skills and experience
• Career growth opportunities as the business expands