Service Coordinator: Dispatch & Admin for Smart Building Services

Airmaster; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted Health Insurance

Employee Assistance Program (EAP)

Novated Leasing Options

Competitive Rates in line with skills

Job summary

Airmaster is seeking an experienced Administrator or Coordinator to join our Scoresby team in Victoria. You will coordinate day-to-day service activities, support technicians and field teams, and manage customer communications from initial request through to completion.

The ideal candidate has at least 2 years in administration or service/scheduling, strong communication skills, good data entry accuracy, and a proven ability to work autonomously or in a team.

Qualifications

• Minimum 2 years in administration or service/scheduling.
• Experience in service industry and dispatching field staff (preferred).
• Strong written and verbal communication.
• Detail-oriented with ability to meet deadlines.
• Proficient in Word, Excel, Outlook;良好 interpersonal skills.

Responsibilities

• Monitor and manage service requests through Airmaster’s systems.
• Coordinate Service Technicians, field staff and subcontractors to support timely delivery of works.
• Manage inbox and incoming phone enquiries.
• Process job close-outs, service documentation, invoicing and data entry.
• Identify and elevate defects or issues arising from service works.
• Coordinate subcontractor attendance and ensure service reports and documentation are completed.
• Liaise with customers, technicians and subcontractors to ensure smooth delivery of works in progress.
• Maintain accurate records and ensure contract administration requirements are met.
• Manage Service Technicians' time sheet and payroll administration with accuracy.

Skills

Service coordination

Administrative support

Communication skills

Attention to detail

Time management

Excel

Outlook

Problem solving

Tools

Word

Excel

Outlook

Job description

Airmaster is seeking an experienced Administrator or Coordinator to join our Scoresby team in Victoria. You will coordinate day-to-day service activities, support technicians and field teams, and manage customer communications from initial request through to completion.

The ideal candidate has at least 2 years in administration or service/scheduling, strong communication skills, good data entry accuracy, and a proven ability to work autonomously or in a team.