Service Coordinator & Advisor - Customer Excellence Lead

Sime Motors; Cairns Regional; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Career development

Long-term stability

Innovation & improvement

Health & wellbeing programs

Team culture

Salary continuance insurance

Free on-site parking

Job summary

Hastings Deering (Australia) Ltd. is seeking a Service Coordinator / Advisor in Cairns to manage scheduling, quotations, invoicing, and customer communications in a fast-paced, customer-focused service environment.

The role is permanent, Monday to Friday, located at the Cairns branch. Join a leading Caterpillar dealership with strong career development, security, and opportunities to contribute to process improvements.

Qualifications

• Strong organisational and time-management skills.
• Excellent written and verbal communication with customers and stakeholders.
• Professional, customer-focused approach delivering exceptional service.
• Proficient in Microsoft Office and quick to learn new systems.
• Experience with CRM, ERP, or service management systems is highly regarded.

Responsibilities

• Build strong customer relationships and act as primary contact.
• Coordinate scheduling, workflow and job completion.
• Manage quotations, parts procurement and invoicing.
• Maintain service documentation and financial records.
• Monitor performance, risks and compliance; escalate issues.
• Support operational excellence and collaboration with teams.
• Drive continuous improvement in processes and efficiency.

Skills

Organizational skills

Time management

Communication skills

Customer-focused

Computer skills

Multitasking

Problem-solving

CRM/ERP experience

Tools

MS Office

Job description

Hastings Deering (Australia) Ltd. is seeking a Service Coordinator / Advisor in Cairns to manage scheduling, quotations, invoicing, and customer communications in a fast-paced, customer-focused service environment.

The role is permanent, Monday to Friday, located at the Cairns branch. Join a leading Caterpillar dealership with strong career development, security, and opportunities to contribute to process improvements.