Customer-Focused Service & Operations Advisor

Hastings Deering (Australia) Ltd; Cairns Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Training & career development

On-site parking

Employee health & wellbeing programs

Employee assistance program

Job summary

Hastings Deering (Australia) Ltd in Cairns is seeking an experienced Service Coordinator/Advisor to own a fast-paced service environment. You’ll coordinate schedules, quotations, invoicing and customer communications to deliver exceptional service outcomes.

In this permanent, Monday to Friday role, you’ll build strong customer relationships, manage workflows, and ensure accurate records while supporting continuous improvement and operational excellence.

Qualifications

• Experience coordinating service schedules and customer communications.
• Ability to manage invoicing, quotations, parts procurement and job costing.
• Strong organisational and time-management skills in a fast-paced environment.
• Proficient in MS Office and able to learn new systems quickly.
• Experience with CRM/ERP or service management systems is highly regarded.

Responsibilities

• Build strong customer relationships and act as the primary contact for service inquiries.
• Coordinate scheduling, workflow and job completion to ensure timely invoicing.
• Prepare estimates, quotations and coordinate parts procurement.
• Maintain accurate records and financial transactions for compliance.
• Monitor performance, risks and customer satisfaction to drive improvements.
• Collaborate with internal stakeholders to reduce administrative burden.
• Support operational excellence and drive continuous improvement initiatives.

Skills

Organisational skills

Time management

Communication skills

MS Office proficiency

Manage multiple priorities

Problem solving

CRM/ERP experience

Job description

Hastings Deering (Australia) Ltd in Cairns is seeking an experienced Service Coordinator/Advisor to own a fast-paced service environment. You’ll coordinate schedules, quotations, invoicing and customer communications to deliver exceptional service outcomes.

In this permanent, Monday to Friday role, you’ll build strong customer relationships, manage workflows, and ensure accurate records while supporting continuous improvement and operational excellence.