Service Coordinator

IRT Group; Wollongong City Council; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay packaging (not-for-Pro

Flexible working conditions

Appreciation leave

Professional development opportunities

Multiple career pathways

Discounted gym memberships

Free counselling via EAP and staffwell

Job summary

IRT Group is seeking a Service Coordinator to join our Home Care Service Coordination team in Wollongong. The role focuses on rostering, resource allocation and delivering high-quality customer support for Home Care customers.

You will work with internal and external stakeholders to ensure smooth operations and compliance. The position is full-time, based in Wollongong, with opportunities for professional development and flexible working conditions.

Qualifications

• Experience in high-volume administration roles.
• Experience in rostering and scheduling is highly regarded.
• Strong negotiation, problem-solving and decision-making skills.
• Excellent time management, organisational and data entry abilities.

Responsibilities

• Roaster management and resource allocation to meet customer needs.
• Support system upgrades and assist with project tasks.
• Respond promptly and professionally to customer inquiries.
• Collaborate with internal and external stakeholders to achieve regional goals.
• Provide comprehensive administrative support across service coordination.
• Demonstrate clear verbal and written communication.

Skills

Staff rostering

Scheduling

Negotiation

Problem-solving

Time management

Data entry

Verbal & written communication

Tools

AlayaCare

Phone systems

Job description

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees.We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

As a Service Coordinator, you will play a key role within the Home Care Service Coordination team. This role is responsible for the people resource provision to IRT Home Care customers while delivering high quality customer support.

This is a full time position based out of Wollongong.

Your responsibilities will include:

• Effectively manage rosters and allocate resources to consistently meet customer needs.
• Provide support for system upgrades and assist with project-related tasks as required.
• Support and assist system upgrades and other project requirements.
• Respond promptly and professionally to customer inquiries, ensuring their concerns are addressed efficiently and courteously.
• Work collaboratively with both internal and external stakeholders, maintaining open lines of communication to achieve regional and organisational goals.
• Provide comprehensive administrative support across all aspects of service coordination.
• Superior and clear verbal and written communication skills
• Strong and proven experience in high-volume administration roles, experience in staff rostering and scheduling will be highly regarded
• Demonstrated negotiation, problem-solving, and decision-making skills
• Exceptional time management, organisational and data entry skills to appropriately plan and prioritise work to meet strict deadlines without compromising on quality.
• Ability to interpret and apply home care policies, procedures, and guidelines to ensure compliance and quality service delivery.
• Experience with AlayaCare or similar software package and customer service phone systems will be highly regarded.
• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
• Flexible working conditions
• Appreciation leave - relax and take the day off on us!
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program

Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.