Hospitality Manager - Illawarra

IRT Group; Kanahooka; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay with not-for-profit Pn

Flexible working conditions

Appreciation leave - two days off

Professional and career development

Multiple career pathways

Discounted gym memberships

Employee Assistance Program (EAP) & -w

Job summary

IRT Group seeks a Full-Time Hospitality Manager to lead hospitality across its Illawarra Residential Care Centres, including William Beach Gardens (Kanahooka) and others. You will direct catering, cleaning and laundry services, ensuring high standards of quality, safety and resident satisfaction.

The role demands tertiary qualifications in a related field, proven multi-site leadership, and strong communication, WHS, budget and HACCP knowledge.

Qualifications

• Tertiary qualifications in a related discipline.
• Proven leadership in a multi-site/service team.
• Demonstrated ability to develop high performing teams delivering quality service.
• Superior communication skills, both verbal and written.
• Sound knowledge of catering, food safety, cleaning and laundry processes.
• Understanding of WHS, quality improvement and HACCP.
• Experience in budget/financial control with a results focus.
• Strong analytical, negotiation and conflict-resolution abilities.
• Proficient with Microsoft Office and organisational databases.

Responsibilities

• Oversee hospitality programs across multiple IRT Illawarra Residential Care Centres.
• Develop, implement and review hospitality services to ensure safety and quality.
• Lead and educate hospitality team members to deliver consistent standards.
• Collaborate with contractors to ensure contracted services meet expectations.
• Manage annual operational and capital budgets for hospitality.

Skills

Leadership

Team development

Communication

Catering knowledge

Food safety / HACCP

Work Health & Safety

Budget/financial control

Analytical skills

Negotiation / conflict resolution

Microsoft Office / databases

Education

Tertiary qualifications in a related discipline

Job description

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees.We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

We are seeking a Full-Time Hospitality Manager to lead and deliver exceptional hospitality experiences across our IRT Illawarra Residential Care Centres. This is an exciting opportunity to showcase your leadership and operational expertise in an aged care setting.

As the Hospitality Manager, you will be responsible for overseeing all Hospitality Services across our IRT Illawarra Residential Care Centres {William Beach Gardens (Kanahooka), Five Islands (Port Kembla),Unanderra Gardens,Tarrawanna Court,Edgewood Gardens (Woonona),Woonona Place}.

You will lead a large team of dedicated staff and ensure all hospitality programs — including catering, cleaning, and laundry services (both internal and contracted) — are delivered to the highest standards of quality, safety, and satisfaction.

Your responsibilities will include but not be limited to:

• Develop, implement and continuously review the hospitality program within the region to ensurecompliance with legislative standards, policies and procedures that meets the needs of the residents
• Lead, develop, educate and review hospitality team members to ensure hospitality programs aredelivered to a consistent standard
• Work closely with IRT’s contractors (e.g. cleaning, laundry, catering) to ensure they are engaged in ourbusiness to deliver a consistent service that meets agreed expectations
• Integrate hospitality processes and standards to team members to ensure a consistent and high levelof service and quality food experience is provided to our residents
• Promote the hospitality services provided to our residents and other disciplines (e.g. Care andWellbeing Services) to ensure our residents are kept up to date and informed of services offered
• Develop, deliver, monitor and review hospitality annual operational and capital budgets
• Actively participate with the regional leadership team and team members to develop strategies toachieve agreed goals and facilitate innovation as opportunities arise
• Analyse organisational and performance data to develop and implement strategies to achieveidentified KPI’s in a manner that is in line with IRT policy, procedures and systems
• Other duties as required by the Operations Manager when required

• Tertiary (Post-secondary) qualifications in a related discipline
• Proven experience in a similar leadership role, managing a multi-site/service team
• Demonstrated leadership experience with proven ability to develop high performing teams to deliver ahigh standard of service
• Superior communication (verbal and written) and interpersonal skills including the ability to prepareand present comprehensive professional reports
• Sound knowledge of the principles of catering, food safety, cleaning and laundry processes, with afocus on Residential Aged Care
• Demonstrated understanding of Work Health and Safety, quality improvement and Hazard analysisand Critical Control Points (HACCP)
• Demonstrated experience in budget/financial control with a focus on results
• Strong analytical, negotiation and conflict resolution skills
• Sound computer skills in particular with Microsoft Office programs and organisational databases

• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
• Flexible working conditions
• Appreciation leave - relax and take two days off on us!
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program

Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.