Program Coordinator - CHSP

IRT Australia; Wollongong City Council; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible work

Professional development

Two days off

Gym discounts

EAP support

Job summary

IRT Australia seeks a Program Coordinator in Wollongong to be the primary contact for CHSP customers, reporting to the Programs and Partnership Manager. You will support customers to live independently at home with tailored services and ensure timely referrals and scheduling.

The role emphasizes relationship building, policy interpretation, and accurate documentation, with opportunities for professional development within a not-for-profit aged care provider.

Qualifications

• Experience in an administration role.
• Understanding of Aged Care Quality Standards.
• Ability to manage expectations with credibility.
• Ability to interpret and apply policies and procedures.
• Strong written and verbal communication and organisational skills.

Responsibilities

• Communicate, develop and maintain relationships with customers enquiring or receiving CHSP services.
• Liaise with IRT’s Customer Contact Centre Care to assist with CHSP referrals and intake of new customers.
• Identify support needs of new/existing customers and coordinate referrals.
• Maintain processes, documentation and evidence of interactions.
• Manage workloads to meet deadlines.
• Liaise with rostering team for service scheduling.
• Participate in program meetings and maintain relationships with internal and external stakeholders.

Skills

Relationship building

Communication

Policy interpretation

Attention to detail

Administrative support

Education

Certificate III in Individual Support

Tools

Alayacare

Job description

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Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

About the Role

We are looking for a Program Coordinator to be the primary point of contact for IRT customers. Reporting to the Programs and Partnership Manager the successful applicant will assist in ensuring our Commonwealth Home Support (CHSP) customers are continuing to live a great life in their home with their individual goals supported by exceptional services. This role is based in Wollongong.

Your responsibilities will include

• Communicate, develop and maintain relationships with customers enquiring or receiving CHSP services
• Liaise internally with IRT’s Customer Contact Centre Care to assist with managing CHSP referrals and in-taking new customers
• Identify support needs of new/existing customers and coordinate referrals
• Maintain processes, documentation and evidence of interactions
• Manage workloads to ensure designated deadlines are met
• Liaising with rostering team for service scheduling
• Participate in program meetings and maintain relationships with internal stakeholders and external partners

To Be Successful You Will Have

• Previous experience in a similar administration role
• Understanding of the Aged Care Quality Standards
• Demonstrated experience in professional relationship building skills with the ability to manage expectations and credibility
• The ability to interpret and apply policies and procedures
• Demonstrated written and verbal communication skills and organisational skills
• Excellent attention to detail and accuracy
• Demonstrated proficiency using computer systems. Alayacare experience highly regarded.
• Desirable: Certificate III in Individual Support or other administration qualifications
• Desirable: Experience in customer Care Plans and assessment

Benefits for You

• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
• Flexible working conditions
• Appreciation leave - relax and take two days off on us!
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program

Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.