Service Manager - Lifts

Otis Elevator Co.; Perth; On-site; AUD 120,000 - 160,000; Full time

Job summary

Otis Elevator Co. seeks an experienced Service Manager for Perth, Western Australia. You will lead a field-based team responsible for service, maintenance and repair of Otis equipment, ensuring safety, quality and customer satisfaction.

The role reports to the State Manager of Western Australia and requires strong management, coaching and stakeholder liaison capabilities. Based in Perth, the position involves supervising field employees, coordinating rosters, and partnering with sales to meet

Qualifications

• Engineering or trades qualification; Electrical license a plus.
• Minimum 5 years supervising teams in lift, construction, service or trades environments.
• Strong communication and stakeholder liaison skills.

Responsibilities

• Direct all Service and Repair Field employees.
• Coach and train teams to meet safety KPIs and business objectives.
• Act as Duty Supervisor on a roster basis to support night calls and emergencies.
• Maintain collaborative relationships with internal teams, customers, and inspectors.
• Ensure delivery of services in line with procedures and legislative requirements.
• Partner with Sales to exceed customer expectations.
• Audit service quality and drive continuous improvement.
• Manage workload peaks by taking on additional territory as needed.

Skills

Leadership

Safety compliance

Team supervision

Customer focus

Driver license

Education

Engineering or related field

Tools

Computer literacy

Job description

Location

LOC7059: 610 Murray Street, West Perth WA 6005

Date Posted

2026-09-16

Country

Australia

Location

LOC7059: 610 Murray Street, West Perth WA 6005

Company

At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Come and join OTIS today and be part of the Forbes 2025 World's Best Employers!

About You

We are looking for an experienced Service Manager.

This exciting permanent role will be based in Perth, Western Australia and report into the State Manager of Western Australia.

You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipment in the Otis portfolio of clients in Western Australia.

Your Key Responsibilities

• Manage and direct all Service and Repair Field employees.
• Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.
• On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate as needed. This includes attending the site as necessary in the event of a serious and escalated issues.
• Maintain and promote effective team-oriented and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
• Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
• Partner with the relevant Sales Team employees to meet and exceed customer expectations.
• Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
• Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).

What you will need to be successful

• Have qualifications or trade certifications within the Engineering or related field. Having an Electrical license would be an added advantage.
• Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)
• Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.
• Strong customer focus, teamwork, and time management abilities.
• Has strong business acumen abilities, is adaptable, and results-oriented.
• Sound knowledge of computer systems for functional hardware and software.
• Excellent written and verbal communication skills.
• Has the ability to liaise and influence all stakeholders within the organization.
• Hold an active and valid driver's license

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us Buildwhatsnext!

Otis is An Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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