Service Coordinator

Torra Staffing and Recruitment; Newcastle-Maitland; On-site; AUD 65,000 - 90,000; Full time

Job summary

Torra Staffing and Recruitment in Newcastle is establishing a brand-new wind energy service facility. The Service Coordinator will manage service and parts orders, quotations, invoicing and customer communications to keep daily operations moving as the team grows.

You will coordinate with technicians, suppliers and global support, help establish local processes, and contribute to building a robust service operation from the ground up in a key regional role.

Qualifications

• Previous experience in service coordination, planning or a similar position
• Strong customer service skills and commercial awareness
• Experience with orders, quotations, purchase orders and invoicing
• Confidence using Excel, Outlook and ERP or service management systems
• Strong organisation, attention to detail and follow-through
• Clear and professional communication skills
• A reliable, flexible and solutions-focused approach
• The ability to prioritise and work independently

Responsibilities

• Creating and processing service and parts orders
• Prioritising orders around customer and operational requirements
• Keeping customers informed of order progress, equipment availability and fleet status
• Preparing approved quotations and following up purchase orders
• Reviewing labour, materials, travel and other costs before invoicing
• Maintaining accurate pricing, order and customer information within the ERP system
• Coordinating with technicians, suppliers and global support teams
• Understanding customer requirements and upcoming demand
• Managing local expenses and supporting the Service Manager with general office and team coordination
• Helping establish and improve local systems and processes

Skills

Service coordination

Planning

Customer service

Orders & invoicing

ERP systems

Excel

Outlook

Service management software

Organization

Communication

Independent work

Tools

ERP software

Service management systems

Job description

Torra Staffing and Recruitment – Beresfield NSW

Service Coordinator | Wind Energy

Newcastle | Join a brand-new regional operation

We’re partnering with a global business as it establishes a new facility and service team in Newcastle. The operation will support a key wind energy client with the servicing, availability and movement of specialised tools and equipment used across wind farm operations.

Reporting to the Service Manager, the Service Coordinator will keep the day-to-day operation moving across customer communication, service and parts orders, systems, quotations and invoicing. As part of the foundation team, you’ll also help establish the processes that support the facility as it grows.

What You’ll Be Doing

• Creating and processing service and parts orders
• Prioritising orders around customer and operational requirements
• Keeping customers informed of order progress, equipment availability and fleet status
• Preparing approved quotations and following up purchase orders
• Reviewing labour, materials, travel and other costs before invoicing
• Maintaining accurate pricing, order and customer information within the ERP system
• Coordinating with technicians, suppliers and global support teams
• Understanding customer requirements and upcoming demand
• Managing local expenses and supporting the Service Manager with general office and team coordination
• Helping establish and improve local systems and processes

What We’re Looking For

You may come from technical services, maintenance, engineering, industrial equipment or renewable energy, with experience coordinating the administrative and operational requirements behind effective service delivery.

• Previous experience in service coordination, planning or a similar position
• Strong customer service skills and commercial awareness
• Experience with orders, quotations, purchase orders and invoicing
• Confidence using Excel, Outlook and ERP or service management systems
• Strong organisation, attention to detail and follow-through
• Clear and professional communication skills
• A reliable, flexible and solutions-focused approach
• The ability to prioritise and work independently

What’s In It For You

• Join a brand-new Newcastle operation from the beginning
• Help shape local processes as part of the foundation team
• Support a key customer within the growing wind energy sector
• Build your career with an established global business
• Enjoy ownership and variety in a newly created role

About the Business

Our client is a global provider of specialised tools, equipment and service solutions to the wind power industry. With more than 30 years of experience, the business develops, manufactures and services equipment used throughout the wind turbine lifecycle.

Operating across Europe, North America, India and Australia, the organisation supports leading wind industry businesses to improve equipment reliability, extend asset life and reduce operational downtime. Its new Newcastle facility forms part of its continued growth in Australia and will provide dedicated local support to a key wind energy customer.

We welcome applications from all backgrounds and are committed to creating inclusive workplaces.