Workforce Development Officer

Mercy Aged and Community Care Ltd; City of Melbourne; Hybrid; AUD 42,000 - 60,000; Part time

Job summary

Mercy Health is seeking a part-time Workforce Development Officer to shape the future workforce across Home Care. You’ll work with operational leaders to support planning, capability development and strategic projects that ensure the right people with the right skills are available when needed.

Your role includes building workforce dashboards, reporting, and reports to inform decisions, while nurturing partnerships with education providers and community organisations.

Qualifications

• Experience in workforce planning, workforce development, organisational development, project coordination or workforce analytics.
• Understanding of workforce challenges and opportunities within aged care, healthcare, community or related sectors.
• Strong analytical skills to interpret workforce data and translate insights into practical recommendations.
• Experience preparing reports, presentations and workforce planning documentation.
• Highly developed stakeholder engagement and relationship-building skills.
• Excellent organisational skills managing multiple projects and priorities.
• Strong communication skills to influence and collaborate across diverse stakeholder groups.
• Intermediate to advanced Microsoft Excel and reporting capabilities.
• A continuous improvement mindset and passion for developing innovative workforce solutions.
• Tertiary qualifications in HR/Business/Workforce Planning/Organisational Development/Health Management (desirable).
• Genuine commitment to Mercy Health’s values.

Responsibilities

• Support workforce planning and workforce development initiatives across Home Care.
• Analyse workforce data, trends and insights to identify workforce risks, opportunities and future workforce needs.
• Assist in developing workforce reports, dashboards and recommendations that inform strategic decision-making.
• Coordinate workforce capability and career development programs that support employee growth and retention.
• Contribute to workforce attraction, talent pipeline and workforce sustainability initiatives.
• Build and maintain partnerships with education providers, community organisations and key stakeholders.
• Support workforce-related projects associated with service growth, transformation and continuous improvement.
• Research workforce trends and develop recommendations that enhance workforce outcomes.
• Collaborate with operational leaders, people & culture and learning & development teams on workforce initiatives.
• Promote innovative workforce solutions that strengthen service delivery and employee experience.

Skills

Workforce planning

Workforce development

Organisational development

Project coordination

Workforce analytics

Stakeholder engagement

Communication skills

Excel reporting

Continuous improvement

Data interpretation

Education

Tertiary qualifications in HR/Business/Workforce Planning/Organisational Development/Health Management

Tools

Microsoft Excel

Reporting dashboards

Job description

Employment Type: Permanent part-time Hours: 50 hours / fortnight Location: Our Head Office in North Richmond, VIC with hybrid work options Upload with Application: Resume & cover letter

Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we’re there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most.

Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity:

As a Workforce Development Officer, you will play a key role in shaping the future workforce of Mercy Health’s Home Care division. Working closely with operational leaders and key stakeholders, you will support workforce planning, capability development, workforce attraction and strategic projects that ensure we have the right people, with the right skills, at the right time to meet the evolving needs of our clients. This is an exciting opportunity for someone who is passionate about workforce innovation and building sustainable workforce solutions in one of Australia’s fastest growing care sectors. You will contribute to initiatives that strengthen workforce capability, develop career pathways, improve workforce sustainability and support organisational growth across our Home Care services.

In this role you will:

• Support workforce planning and workforce development initiatives across Home Care.
• Analyse workforce data, trends and insights to identify workforce risks, opportunities and future workforce needs.
• Assist in developing workforce reports, dashboards and recommendations that inform strategic decision-making.
• Coordinate workforce capability and career development programs that support employee growth and retention.
• Contribute to workforce attraction, talent pipeline and workforce sustainability initiatives.
• Build and maintain partnerships with education providers, community organisations and key stakeholders.
• Support workforce-related projects associated with service growth, transformation and continuous improvement.
• Research workforce trends and develop recommendations that enhance workforce outcomes.
• Collaborate with operational leaders, people & culture and learning & development teams on workforce initiatives.
• Promote innovative workforce solutions that strengthen service delivery and employee experience.

What You’ll Bring:

It takes a special kind of person to work in healthcare and community services. If you’re passionate about developing people, solving workforce challenges and creating meaningful change, you’ll find purpose and opportunity at Mercy Health.

To thrive in this role, you will have:

• Experience in workforce planning, workforce development, organisational development, project coordination or workforce analytics.
• An understanding of workforce challenges and opportunities within aged care, healthcare, community or related sectors.
• Strong analytical skills with the ability to interpret workforce data and translate insights into practical recommendations.
• Experience preparing reports, presentations and workforce planning documentation.
• Highly developed stakeholder engagement and relationship-building skills.
• Excellent organisational skills with the ability to manage multiple projects and priorities simultaneously.
• Strong communication skills with the ability to influence and collaborate across diverse stakeholder groups.
• Intermediate to advanced Microsoft Excel and reporting capabilities.
• A continuous improvement mindset and passion for developing innovative workforce solutions.
• Tertiary qualifications in Human Resources, Business, Workforce Planning, Organisational Development, Health Management or a related discipline (desirable).
• A genuine commitment to Mercy Health’s values of Compassion, Hospitality, Respect, Innovation, Stewardship and Teamwork.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check

Ready to apply for this role?

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Mercy Health Australia is renowned for its unwavering commitment to providing compassionate and patient-centered health services and aged care services.

If you’re value and display empathy, integrity, and are seeking the opportunity to make a real difference, we invite you to join us!

Mercy Health is made up of 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development. Mercy Health employs people from many cultures and backgrounds who, irrespective of their beliefs, share a common bond to care for those in need.

We look forward to welcoming you to your journey with Mercy Health.