Service Coordinator

Mercy Health Australia; City of Melbourne; On-site; AUD 70,000 - 85,000; Full time

Job summary

A leading healthcare organization in Australia is seeking a Service Coordinator to manage rostering and support for Home Care Workers. You will play a crucial role in ensuring that clients receive the right service at the right time. The ideal candidate will have strong communication skills, flexibility, and a genuine interest in helping others. Required qualifications include a Certificate III in Home or Aged Care and NDIS Clearance. Join us to make a meaningful difference in people's lives and advance your career.

Qualifications

• Genuine interest in supporting others and making a difference in the community.
• Reliable and resilient with a strong heart.
• Ability to adapt to meet clients' individual needs.

Responsibilities

• Coordinate rostering and support for Home Care Workers.
• Ensure the right employee provides service to the right client.
• Collaborate with care advisors and service providers.

Skills

Relationship building

Time management

Communication skills

Organisational skills

Flexibility

Education

Certificate III in Home or Aged Care or Certificate IV in Disability Support

National Disability Insurance Scheme (NDIS) Clearance

First Aid Certificate

Tools

Rostering systems

Job description

Employment Type: Permanent Full-time

Hours: Monday-Friday 9am to 5pm

Location: Hughesdale office

Upload with application: Resume, cover letter, and all relevant qualifications

Contact: Jane Leilua - [e-mail]

Where there's life, there's Mercy.

Where there's care, there's You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our Home Care team feels great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that's gone before, to grow your impact and gain experience that's hard to find elsewhere.

As a for‑purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

About the opportunity

At Mercy Health, each moment, no matter how small, truly matters - and as a Service Coordinator, you'll create cherished moments each day.

Working closely with a team of care advisors, referral agencies and service providers, our Service Coordinators are responsible for coordinating the rostering and support of a team of Home Care Workers to ensure the right employee is rostered to provide the right service, to the right client, at the right time.

What you’ll bring

You're reliable, resilient and have a whole lot of heart. Most importantly, you are genuinely interested in supporting others and making a difference in your community.

To thrive in this role, you will have:

• Passionate about helping people in your community, have strong relationship building and time management skills.
• Experience with rostering systems would be advantageous, but not essential.
• Current Victorian Drivers Licence.
• Strong communication and organisational skills.
• A safe, sensible approach with a practical understanding of people's physical limitations.
• The ability to be flexible and adapt to meet clients' individual needs.

You will also be required to provide evidence of, or in the process of obtaining:

• Certificate III in Home or Aged Care or Certificate IV in Disability Support.
• National Disability Insurance Scheme (NDIS) Clearance.
• First Aid Certificate that includes CPR.
• Driver Licence.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people's lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.