Service Coordinator

Cossiga Australia; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Birthday off

Team lunch

Training

Career development

Job summary

Cossiga Australia is seeking an organised, proactive Service Coordinator to join our team, supporting customers with breakdowns, warranty, repairs and spare parts. You’ll be the central link between customers, subcontracted technicians and internal teams, coordinating fault information and keeping customers updated.

This role suits someone with service coordination experience and strong attention to detail, able to manage multiple jobs and priorities.

Qualifications

• 2+ years' experience in service coordination, technician scheduling, dispatch, spare parts, warranty support or a similar role.
• Strong organisational and time management skills.
• High attention to detail and strong follow-up skills.
• Ability to manage multiple jobs and priorities at once.
• A proactive, solutions-focused attitude.
• Confidence using job management software and Microsoft Office.
• Experience in commercial catering equipment, refrigeration, HVAC, electrical, plumbing or a similar service-based industry would be highly regarded.

Responsibilities

• Manage incoming breakdown, warranty, repair and spare parts requests.
• Triage equipment issues and gather accurate fault information from customers.
• Coordinate subcontracted technicians for repairs, warranty work and maintenance.
• Process spare parts orders and coordinate dispatch.
• Follow up with customers and technicians to keep jobs moving, informed on delays and outcomes.
• Support preventative maintenance programs and schedules.
• Maintain accurate service records, warranty notes and job details.
• Identify recurring equipment faults and assist with service improvements.

Skills

Service coordination

Dispatch scheduling

Customer service

Technical communication

Tools

Microsoft Office

Job description

Help keep businesses moving — coordinating breakdowns, warranty service, technicians and spare parts, so equipment issues get sorted fast.

Cossiga Australia is seeking an organised, proactive and customer-focused Service Coordinator to join our team, supporting customers with breakdown assistance, warranty support, repairs, maintenance and spare parts. You'll be the central link between customers, subcontracted technicians, internal teams and spare parts support — assessing issues, coordinating action and following through to completion.

About Us

Cossiga is a global leader in innovative food display solutions, supplying premium equipment to the hospitality, food retail and commercial catering industries.

Our Australian business continues to grow and is recognised as one of Cossiga's top-performing markets — a result of our commitment to high-quality products, reliable service and long-term customer support.

We invest in our people through training, ongoing support and genuine career development.

About the Role

As Service Coordinator, you will coordinate incoming breakdown, warranty, repair, maintenance and spare parts requests from customers across Australia. You'll gather fault information, arrange subcontracted technicians, coordinate spare parts and keep customers updated throughout the service process.

This role suits someone with experience in service coordination, breakdown support, warranty administration, technician scheduling, spare parts, dispatch or technical customer service within a service-based industry.

Key Responsibilities

Manage incoming breakdown, warranty, repair and spare parts requests

Triage equipment issues and gather accurate fault information from customers

Coordinate subcontracted technicians for repairs, warranty work and maintenance

Process spare parts orders and coordinate dispatch

Follow up with customers and technicians to keep jobs moving, informed on delays and outcomes

Support preventative maintenance programs and schedules

Maintain accurate service records, warranty notes and job details

Identify recurring equipment faults and assist with service improvements

About You

You will be calm under pressure, highly organised and confident communicating with customers, technicians and internal teams. You do not need to be a technician, but you must be comfortable working with technical information, asking the right questions and keeping accurate records.

You'll ideally bring:

2+ years' experience in service coordination, technician scheduling, dispatch, spare parts, warranty support or a similar role

Strong organisational and time management skills

High attention to detail and strong follow-up skills

Ability to manage multiple jobs and priorities at once

A proactive, solutions-focused attitude

Confidence using job management software and Microsoft Office

Experience in commercial catering equipment, refrigeration, HVAC, electrical, plumbing or a similar service-based industry would be highly regarded

What We Offer

Competitive salary package

Job security in a growing business

Paid day off on your birthday

Monthly team lunch

Comprehensive training and ongoing support

Supportive team environment

Career development opportunities in a growing company